Community Manager in London

We\’re looking for a Community Manager with a strong understanding of social media best practice, a genuine passion for content, and the confidence to manage client accounts and projects end to end.

You\’ll sit within our Social Partner team, playing a central role in the day-to-day management of social communities while also contributing to content delivery, planning, and performance. Working closely with our Creative, Production, and Performance teams, you\’ll help ensure our clients\’ social channels are active, engaging, and consistently high quality.

This is a client-facing role with responsibility for the smooth running of social accounts and projects. You\’ll be deeply involved in community interaction and sentiment, while also supporting content creation, campaign delivery, and reporting. The role offers exposure across a wide section of the agency and presents a strong opportunity to learn, develop, and make a visible impact.

Core ResponsibilitiesOwn the day-to-day management of social channels, ensuring communities are well cared for, brand-safe, and aligned with client objectives.

Lead community management, including proactive and reactive engagement, comment moderation, sentiment tracking, and identifying opportunities to feed insights back into content and strategy.

Monitor conversations and cultural moments, flagging risks and opportunities in real time.

Deliver social content assets such as monthly content calendars and content projects, working closely with creative and specialist teams.

Manage content scheduling using tools such as Sprout Social and native platform tools, ensuring accuracy, timing, and consistency across channels.

Support content capture, including reactive formats such as TikTok.

Support the end-to-end running of social projects , managing timelines, deliverables, and multiple workstreams with strong attention to detail.

Collaborate with a wide range of internal teams to ensure work is delivered on time and resourced appropriately.

Act as a reliable, organised point of contact within client accounts.

Contribute to ideation and brainstorming , particularly informed by community insight and platform trends.

Support and write clear, actionable briefs , translating client needs into practical creative and social outputs.

Report on content and community performance , gathering learnings, benchmarking metrics, and identifying actionable insights.

Share performance updates with clients and internal teams, helping shape future content and engagement approaches.

Support the Social Partner team with campaign planning, proposals, social audits, and analysis when required.

Must-Haves

Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest

Deep understanding of how comments, DMs, replies, and trends work across platforms

Ability to adapt tone of voice per brand

Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines

Understanding of what makes great social content, and awareness of trends and developments in the social space

A creative mindset and confidence expressing ideas

A collaborative attitude, ability to build relationships, and experience working with creative teams

Professional client etiquette across email, calls and face-to-face

Ability to develop strong client-facing plans and reports

Previous experience in a social media or content-related marketing role

Nice-to-Haves

Knowledge of additional social platforms such as Reddit, Discord, Twitch, etc.

Previous experience in an agency environment, or if not experience of managing multiple stakeholders and being adaptable to changing priorities

Experience working with social media management tools

Awareness of paid social media

Experience of working with influencers

Awareness or involvement in creation of lo-fi Reels/TikToks

This is a hybrid role, based in our London office 1-2 days per week. You must be available to attend client meetings and events in London and beyond on a regular basis.

Named in Campaign Magazine\’s Best Places to Work 7 years running

Remote working predominantly – 2 day in the office per week

Private Healthcare & Life Insurance, 25 Days+ Holiday, Team Minibreaks in the UK and abroad, Regular Socials

Culture: Open, Engaged & Inspirational Culture

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