At a Glance
- Tasks: Help customers maximise value from our AI talent platform and drive their success.
- Company: Join a leading AI-native enterprise talent platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, family medical coverage, equity awards, and flexible hybrid work model.
- Other info: Dynamic team culture focused on collaboration, learning, and high-impact product development.
- Why this job: Be at the forefront of AI innovation and transform how companies engage talent globally.
- Qualifications: 6+ years in customer success or HR talent management; experience with AI/ML is a plus.
About Eightfold
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology and our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world.
About The Role
The Senior Customer Success - EMEA role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals. The Senior Customer Success Manager will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re‑design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.
Your Day‑to‑Day (Responsibilities)
- Evangelise Eightfold products with our customers and ensure customers maximise product value
- Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer
- Unblock internal escalations by partnering with cross‑functional teams including product, engineering, product delivery, support, and sales
- Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
- Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross‑functionally to foster those new relationships
- Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
- Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
- Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Must Haves
- 6+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Nice To Haves
- Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
- Excellent problem solving in complex, multi‑stakeholder situations
- Top‑level data analysis and synthesis
- Close attention to detail, basics of project management, and ability to keep multiple trains running at once
- Strong verbal and written communication skills
- Experience with public speaking, webinars, and conferences
Ready to sell the future of hiring? If you’re excited about AI, hungry to learn, and want to launch your career at the intersection of technology and talent, apply now.
Hybrid Work @ Eightfold
At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in‑person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in‑person engagement is essential to how we build high‑impact products and strong teams.
Equal Employment Opportunity (EEO)
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Our Commitment to Diversity
Eightfold is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior, AI Growth Partner employer: Eightfold AI
At Eightfold, we pride ourselves on being a leading employer in the AI and technology sector, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid work model allows for flexibility while ensuring regular in-person engagement, which is vital for building strong teams and impactful products. With comprehensive benefits, a commitment to diversity, and ample opportunities for professional growth, we empower our employees to thrive as they help shape the future of talent acquisition and management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior, AI Growth Partner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eightfold AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eightfold AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior, AI Growth Partner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eightfold AI:Your cover letter is your chance to shine! Tell us why you want to work at Eightfold AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eightfold AI!
How to prepare for a job interview at Eightfold AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
