Principal, AI Growth Partner (Customer Success)

Eightfold was founded with a vision to solve for employment in our society. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organisations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!

The Principal Customer Success Manager role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals.

The Principal Customer Success Manager will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.

Responsibilities

• Evangelise Eightfold products with our customers and ensure customers maximise product value
• Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer
• Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
• Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
• Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
• Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
• Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Must Haves

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management

Nice To Haves

• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management
• Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company highly desirable
• Excellent problem solving in complex, multi-stakeholder situations
• Top-level data analysis and synthesis
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once
• Strong verbal and written communication skills
• Experience with public speaking, webinars, and conferences

In addition to a competitive base salary, this position is also eligible for equity awards, benefits and a discretionary biannual bonus. A candidate’s salary is determined by various factors including, but not limited to, experience, skills, and geographic location.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.