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- Tasks: Manage client relationships and support their trading journey with expert insights.
- Company: Join a dynamic online trading provider with a global presence.
- Benefits: Enjoy 26 days holiday, private health insurance, and career development opportunities.
- Why this job: Be part of an exciting project and make a real impact in the trading world.
- Qualifications: Fluent in English and Portuguese, with experience in B2C sales in financial services.
- Other info: Collaborative culture with regular social activities and a focus on inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence and a passion for delivering trading technology to active clients. The company is headquartered in Melbourne, Australia, and has offices in the UK, Cyprus, Bulgaria, Bahamas, and the Seychelles.
Responsibilities
- Manage the full Retail sales cycle from first application to active trader
- Help new Retail clients complete the account onboarding process
- Build high value long term relationships with Retail clients through first class support and service
- Help clients with account management best practice, and platform functionality
- Stay informed about financial markets trends, and the CFD and FX landscape
- Communicate with existing and prospective clients regarding Eightcap's products and services
- Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained
- Keep accurate and up to date records of client interaction in Salesforce CRM
- Consistently meet and achieve individual and team performance KPIs
- Work closely with Compliance to ensure regulatory obligations are met
Qualifications
- Native speaker of English and Portuguese
- Living in the UK and able to attend the London office
- Bachelor's degree in a relevant field, or at least 2 years' experience in a B2C sales role in financial services, preferably with a CFD and/or Forex broker
- Knowledge and understanding of financial markets, with an ability to discuss complex subjects in simple terms
- A good understanding of the Contracts For Difference/Forex industry and platforms
- Excellent skills in rapport building and maintaining long term relationships
- A strong passion to work with Retail clients in a professional manner, and provide outstanding customer service
- High attention to detail, with an ability to meet and maintain regulatory compliance standards
- Thrive in a target driven, fast paced environment, and be able to consistently meet and exceed KPIs
- Possess a can-do attitude and be willing to contribute to team success
Benefits
- 26 days’ holiday
- Aviva workplace pension
- Vitality private health insurance
- Ongoing investment in your career development
- Parental leave
- Staff referral bonus program
- Collaborative team culture
- Ongoing investment in your career development, including technical and professional training
- Being part of an exciting new project for the company
- Regular social activities
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
Client Relationship Manager - Portuguese Speaking employer: Eightcap
Contact Detail:
Eightcap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager - Portuguese Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and trading sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Eightcap and its products. Understand their trading tools and how they help clients. This will show your genuine interest and help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Relationship Manager. Highlight your skills in building relationships and providing top-notch customer service, as these are key to success in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Client Relationship Manager - Portuguese Speaking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in client relationships and the trading industry. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in B2C sales and financial services. We love seeing how your background aligns with what we do at Eightcap, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to complex topics like CFDs and Forex. Show us you can simplify the jargon!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Eightcap
✨Know Your Stuff
Make sure you brush up on your knowledge of the CFD and Forex markets. Being able to discuss current trends and how they impact trading will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your People Skills
As a Client Relationship Manager, building rapport is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve issues and provide outstanding customer service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle onboarding a new client or resolving a common issue. This will demonstrate your practical skills and approach to client management.
✨Familiarise Yourself with Salesforce
Since keeping accurate records in Salesforce is part of the job, it’s a good idea to familiarise yourself with the platform if you haven’t already. Mentioning your experience with CRM systems can give you an edge.
