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- Tasks: Guide clients through their trading journey and build long-term relationships.
- Company: Dynamic online trading provider with a global presence.
- Benefits: 26 days leave, health insurance, career development, and a collaborative culture.
- Why this job: Make a real impact in the trading world while helping clients succeed.
- Qualifications: Bilingual in German, Italian, Spanish, or Portuguese; sales experience preferred.
- Other info: Join a vibrant team with exciting projects and regular social activities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence and a passion for delivering trading technology to active clients. The company is headquartered in Melbourne, Australia, and has offices in the United Kingdom, Cyprus, Bulgaria, the Bahamas, and the Seychelles.
As a pivotal component of Eightcap, our Client Relationship team takes pride in serving as the first point of contact for new clients, guiding them through their trading journey with expertise and technical assistance. The primary objective of the Client Relationship Manager role is to assist retail clients through the full sales journey from application to active trading, whilst also identifying and engaging new opportunities to contribute to overall business growth. This position plays a key role in enhancing client satisfaction, driving retention, and reinforcing Eightcap's reputation as a leading online trading business. Through strategic relationship management and proactive support, the role contributes to the company's growth and longâterm success.
Responsibilities
- Manage the full retail sales cycle from first application to active trader.
- Help new retail clients complete the account onboarding process.
- Build highâvalue longâterm relationships with retail clients through firstâclass support and service.
- Help clients with account management best practice and platform functionality.
- Stay informed about financial markets trends, and the CFD and FX landscape.
- Communicate with existing and prospective clients regarding Eightcap's products and services.
- Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained.
- Keep accurate and upâtoâdate records of client interaction in Salesforce CRM.
- Consistently meet and achieve individual and team performance KPIs.
- Work closely with Compliance to ensure regulatory obligations are met.
Requirements
- Can speak either German, Italian, Spanish or Portuguese.
- Bachelor's degree in a relevant field, or at least 2 years' experience in a B2C sales role in financial services, preferably with a CFD and/or Forex broker.
- Knowledge and understanding of financial markets, with an ability to discuss complex subjects in simple terms.
- A good understanding of the Contracts For Difference/Forex industry and platforms.
- Excellent skills in rapport building and maintaining longâterm relationships.
- A strong passion to work with retail clients in a professional manner, and provide outstanding customer service.
- High attention to detail, with an ability to meet and maintain regulatory compliance standards.
- Thrive in a targetâdriven, fastâpaced environment, and be able to consistently meet and exceed KPIs.
- Possess a canâdo attitude and be willing to contribute to team success.
Benefits
- 26 days annual leave (plus bank holidays).
- Aviva workplace pension.
- Vitality private health insurance.
- Ongoing investment in your career development.
- Parental leave.
- Staff referral bonus program.
- Collaborative team culture.
- Being part of exciting new projects for the company.
- Regular social activities.
Are you interested in this opportunity but don't meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply. We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.
Client Relationship Manager - Bilingual employer: Eightcap
Contact Detail:
Eightcap Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Relationship Manager - Bilingual
â¨Tip Number 1
Network like a pro! Reach out to your connections in the finance and trading sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, itâs all about who you know!
â¨Tip Number 2
Prepare for interviews by researching Eightcap and its products. Understand their client base and be ready to discuss how you can enhance client satisfaction. Show them youâre not just another candidate; youâre the perfect fit!
â¨Tip Number 3
Practice your pitch! Youâll want to clearly articulate your experience and how it aligns with the Client Relationship Manager role. Keep it concise but impactful â you want to leave a lasting impression.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Relationship Manager - Bilingual
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in helping clients and your excitement about the trading industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in B2C sales or financial services. We love seeing how your background aligns with what we do at Eightcap!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills can benefit our clients and team.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity.
How to prepare for a job interview at Eightcap
â¨Know Your Stuff
Make sure you brush up on your knowledge of financial markets, especially CFDs and Forex. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the industry and can engage with clients effectively.
â¨Showcase Your Language Skills
Since this role requires bilingual abilities, be prepared to demonstrate your language skills during the interview. Practice answering common questions in both languages to highlight your fluency and ability to communicate with diverse clients.
â¨Build Rapport
During the interview, focus on building a connection with your interviewer. Use active listening and engage in a friendly manner. This will reflect your ability to build long-term relationships with clients, which is crucial for the Client Relationship Manager role.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues, and be ready to share them.
