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- Tasks: Guide clients through their trading journey and build long-term relationships.
- Company: Join a dynamic online trading provider with a global presence.
- Benefits: Enjoy 26 days annual leave, private health insurance, and career development.
- Why this job: Make a real impact in the trading world while enhancing client satisfaction.
- Qualifications: Fluent in Italian and English, with sales experience in financial services.
- Other info: Be part of an inclusive team culture with exciting projects and social activities.
The predicted salary is between 36000 - 60000 £ per year.
Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence and a passion for delivering trading technology to active clients. The company is headquartered in Melbourne, Australia, and has offices in the UK, Cyprus, Bulgaria, Bahamas, and the Seychelles.
As a pivotal component of Eightcap, our Client Relationship team takes pride in serving as the first point of contact for new clients, guiding them through their trading journey with expertise and technical assistance. The primary objective of the Client Relationship Manager role is to assist Retail clients through the full sales journey from application to active trading, whilst also identifying and engaging new opportunities to contribute to overall business growth. This position plays a key role in enhancing client satisfaction, driving retention, and reinforcing Eightcap's reputation as a leading online trading business. Through strategic relationship management and pro-active support, the role contributes to the company's growth and long-term success.
Responsibilities
- Manage the full Retail sales cycle from first application to active trader
- Help new Retail clients complete the account onboarding process
- Build high value long term relationships with Retail clients through first class support and service
- Help clients with account management best practice, and platform functionality
- Stay informed about financial markets trends, and the CFD and FX landscape
- Communicate with existing and prospective clients regarding Eightcap's products and services
- Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained
- Keep accurate and up to date records of client interaction in Salesforce CRM
- Consistently meet and achieve individual and team performance KPIs
- Work closely with Compliance to ensure regulatory obligations are met
Qualifications
- Fluent in Italian and English
- Bachelor's degree in a relevant field, or at least 2 years' experience in a B2C sales role in financial services, preferably with a CFD and/or Forex broker
- Knowledge and understanding of financial markets, with an ability to discuss complex subjects in simple terms
- A good understanding of the Contracts For Difference/Forex industry and platforms
- Excellent skills in rapport building and maintaining long term relationships
- A strong passion to work with Retail clients in a professional manner, and provide outstanding customer service
- High attention to detail, with an ability to meet and maintain regulatory compliance standards
- Thrive in a target driven, fast paced environment, and be able to consistently meet and exceed KPIs
- Possess a can-do attitude and be willing to contribute to team success
Benefits
- 26 days annual leave (plus bank holidays)
- Aviva workplace pension
- Vitality private health insurance
- Ongoing investment in your career development
- Parental leave
- Staff referral bonus program
- Collaborative team culture
- Ongoing investment in your career development, including technical and professional training
- Being part of exciting new projects for the company
- Regular social activities
Are you interested in this opportunity but don't meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply. We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.
Client Relationship Manager in London employer: Eightcap Pty Ltd.
Contact Detail:
Eightcap Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the trading industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in B2C sales and your understanding of financial markets. Be ready to discuss how you can help clients navigate their trading journey with ease.
✨Tip Number 3
Prepare for interviews by researching Eightcap and its products. Understand their client base and think about how you can enhance client satisfaction. This will show them you’re genuinely interested and ready to contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Eightcap and ready to dive into the world of trading.
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Show Your Passion for Trading: When you're writing your application, let your enthusiasm for trading shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping clients navigate their trading journey.
Tailor Your Experience: Make sure to highlight any relevant experience you have in B2C sales or financial services. We love seeing how your background aligns with the role of Client Relationship Manager, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at Eightcap Pty Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of financial markets, especially CFDs and Forex. Being able to discuss these topics confidently will show that you're not just interested in the role but also understand the industry.
✨Showcase Your People Skills
As a Client Relationship Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate complex information simply and effectively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle common client queries or issues. This will demonstrate your problem-solving skills and your approach to client satisfaction.
✨Align with Company Values
Research Eightcap's commitment to excellence and client service. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of delivering exceptional trading tools and insights.
