At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring operational excellence.
- Company: Join Fresh Food Centre, a community-focused retailer in County Down.
- Benefits: Earn up to £30,000, enjoy 30 days leave, and benefit from career development.
- Other info: No retail experience needed; just bring your positive attitude and people skills!
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: 3 years of management experience and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Fresh Food Centre is an independent retailer in the county Down area committed to providing fresh, local products to our valued customers.
Our Purpose To enrich the lives of our local communities through employment opportunities, excellent customer service and memorable experiences in retail and hospitality.
Group Vision To secure our position as the Mourne region’s most trusted and respected retail and hospitality group, serving our community and building a sustainable business for the benefit of future generations of staff and customers.
Group Values POSITIVE PROACTIVE PROUD
The Role Retail is a fast‑paced environment and you will spend the majority of your time on your feet, overseeing the running of the store ensuring that resources are properly and effectively managed and allocated.
Key responsibilities
- Ensure that our company values are promoted on a day to day basis in our stores through employees behaviours.
- Ensure Customer Service is integrated into all that you do and that customer needs are met, complaints are documented, recorded and reported as intelligence.
- Manage individual employees and team to ensure that daily tasks are achieved to the highest of standards.
- Manage rotas, shift swaps, holiday requests, and other time off requests.
- Recruit new members of staff into the team.
- Manage lateness and sickness absences through return to works, absence review meetings and disciplinary actions.
- Manage poor performance of individual employees, providing feedback on a day to day basis and formally taking them through a performance improvement plan or disciplinary.
- Ensure that employees are fully trained in all Standard Operating Procedures (SOPs) and that this is recorded, monitored and updated as and when required.
Operational Tasks
- Ensure that the store is ready for trading at the start of every opening/evening shift.
- The store must be clean, tidy and free from trips, spillages and any hazards.
- All faults, damages, freezer, site issues reported to the Retail Store Manager.
- Daily Walks completed morning/evening generating a task list for the day.
- A Task list is compiled and assigned to staff for full completion.
- A full hand over and debrief provided for the next shift.
- Manage stock rotations, replenishment and displays.
- Task the labelling and pricing of products as requested from Store Support.
Health and Safety
- All Health and Safety is up to date in terms of our legal obligations.
- The necessary checks and records are maintained.
- All risk assessments and fire safety checks are completed on a regular basis.
The Person We are looking for someone with excellent people skills. No retail experience is necessary. You must be able to demonstrate where you have been in a role of management before and have had success. This role is about ensuring that we have the right people with the right skills in the right places at the right time. We are focused on outputs and want our staff to be proactive in their approach with a positive attitude.
Essential Criteria
- Must be able to demonstrate at least 3 years experience managing a team.
- Must be able to demonstrate an understanding of what good customer service looks like and can deal with customer complaints including resolution.
- Must demonstrate having knowledge and experience of working with SOPs.
- Must know and understand the key elements of making a workplace and site safe and legal, as well as having dealt with maintenance responsibilities previously.
Desirable Criteria
- ILM Level 3 Principles in Leadership and Management, or equivalent.
- Health and Safety Certificate.
- Food Safety Level 2.
Benefits
- Salary up to £30,000 annually.
- 30 days of annual leave.
- Career Development programme.
- Employee Discount.
- Free on-site parking.
Duty Manager employer: Eight5Zero Group
Fresh Food Centre is an exceptional employer in the county Down area, dedicated to enriching local communities through meaningful employment and outstanding customer service. With a strong focus on career development, a supportive work culture, and a commitment to operational excellence, employees enjoy a positive environment where their contributions are valued. The company also offers competitive salaries, generous annual leave, and unique benefits such as employee discounts and free on-site parking, making it an attractive place for those seeking a rewarding career in retail and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresh Food Centre. Understand their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely cares about enriching the local community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Think of examples from your past experiences where you've successfully led a team or resolved customer complaints. We want you to shine!
✨Tip Number 3
Dress the part! Retail is all about presentation, so make sure you look smart and professional for your interview. It shows that you take pride in your appearance and understand the importance of customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Team Manager position.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and team management. Share specific examples of how you've motivated a team or improved customer experiences in the past.
Tailor Your CV:Make sure your CV is tailored to the Team Manager position. Highlight your relevant experience, especially any management roles you've had. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on your achievements and skills that align with our values of being positive, proactive, and proud.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows you're serious about joining our team at Fresh Food Centre!
How to prepare for a job interview at Eight5Zero Group
✨Know the Company Values
Before your interview, take some time to understand the core values of the company. Fresh Food Centre is all about being positive, proactive, and proud. Think of examples from your past experiences that showcase how you embody these values, as this will resonate well with the interviewers.
✨Showcase Your People Skills
As a Team Manager, your ability to manage and motivate a team is crucial. Prepare specific examples of how you've successfully led a team in the past, dealt with conflicts, or improved team performance. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss what good customer service looks like to you and how you've handled customer complaints in previous roles. Highlight any strategies you've used to ensure customer satisfaction, as this will show your alignment with the company's purpose.
✨Familiarise Yourself with SOPs and Safety Standards
Since the role involves managing Standard Operating Procedures and health and safety regulations, brush up on your knowledge in these areas. Be prepared to discuss how you've implemented SOPs in past positions and how you ensure a safe working environment. This will demonstrate your readiness for the operational tasks of the role.
