At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and operational excellence.
- Company: Join the vibrant Garner Hotels by IHG, redefining midscale hospitality.
- Benefits: Enjoy discounted hotel stays, food & beverage, and a pension scheme.
- Other info: Opportunity for growth in a supportive and transparent work environment.
- Why this job: Be part of an exciting hotel reopening and make a lasting impact on guest satisfaction.
- Qualifications: Experience in guest service management and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic, experienced Guest Service Manager to lead our Front Office and F&B Operations at the newly refurbished Garner Elgin hotel set to reopen in Summer 2026. This is a unique opportunity within our 7 Hospitality Management portfolio to play a key role in shaping guest experience from day one of reopening.
You will support the successful launch of the hotel by building and motivating a high performing team, driving operational excellence, and delivering on the Garner promise of dependable comfort and relaxed hospitality. Garner is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.
As Guest Service Manager, you will oversee the day-to-day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lasting impact within an exciting reopening project.
We are seeking an energetic and guest-focused Guest Service Manager to lead our guest service team and ensure outstanding service delivery across all guest touchpoints. You will play a key role in enhancing guest satisfaction, managing team performance, and maintaining the hotel’s reputation for excellence.
Key Responsibilities- Lead and manage the guest service team to deliver exceptional hospitality
- Develop and implement service standards and guest engagement strategies
- Handle complex guest issues, complaints, and feedback with professionalism and urgency
- Monitor guest satisfaction metrics and drive continuous improvement initiatives
- Coordinate with other departments to ensure seamless guest experiences
- Train, coach, and motivate guest service staff to achieve high performance
- Manage guest service budgets, resources, and operational workflows
- Oversee reservation management and front desk operations as needed
- Ensure compliance with brand standards, health & safety, and regulatory requirements
- Transparency: We share information openly so everyone can make informed decisions
- Ownership: We take responsibility for outcomes, not just tasks
- Driven: We focus on results and constantly push for improvement
- Investment in our people: We grow talent, support learning and unlock potential
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Guest Service Manager in Elgin employer: Eight Acres Hotel&Leisure Club
At Garner Elgin, part of the IHG Hotels & Resorts family, we pride ourselves on being an exceptional employer that values transparency, ownership, and continuous improvement. Our vibrant work culture fosters personal and professional growth, offering employees unique opportunities to shape guest experiences in a newly refurbished hotel environment. With benefits like discounted stays and food across our portfolio, we are committed to investing in our team, ensuring a rewarding and fulfilling career in hospitality management.
Contact Details:
Eight Acres Hotel&Leisure Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Elgin
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the Guest Service Manager role. A friendly chat can lead to valuable referrals or insider info about the reopening of the Garner Elgin hotel.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories that highlight your experience in leading teams and enhancing guest satisfaction – it’s all about making that personal connection.
✨Tip Number 3
Research the brand! Familiarise yourself with Garner Hotels and their values. Understanding their approach to hospitality will help you align your answers during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this exciting opportunity to shape the guest experience at the Garner Elgin!
We think you need these skills to ace Guest Service Manager in Elgin
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest feel special.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in managing teams and enhancing guest satisfaction. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Your written application is your first impression, so balance warmth with professionalism. Show us that you can communicate effectively, just like you would with our guests!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Garner family right from the start!
How to prepare for a job interview at Eight Acres Hotel&Leisure Club
✨Know the Brand Inside Out
Before your interview, dive deep into Garner Hotels and IHG's values. Understand their approach to hospitality and how they differentiate themselves in the market. This knowledge will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed staff. Highlight specific situations where you handled guest complaints or improved service standards, demonstrating your ability to drive operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest issues. Think of complex scenarios you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Commitment to Guest Satisfaction
Garner Hotels prioritise exceptional guest experiences. Be ready to discuss how you've previously enhanced guest satisfaction and what strategies you would implement to maintain high standards. Show your passion for creating memorable experiences and your understanding of the importance of guest feedback.
