Account Manager

EIC Partnership are a forward-thinking utilities consultancy, with 50 years’ experience of helping business clients take effective control of their energy, water and waste – lowering their bills, saving them time and contributing to a more sustainable future.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Working in partnership with many of the top energy suppliers, EIC Partnership operates across many sectors helping business customers save money on their gas and electricity bills by either finding them the best deals or helping them to be more energy efficient.

Key Responsibilities:

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Coordinating with the Bureau Services team managers, team leaders and members within it to ensure all invoice validation and bureau services are completed for clients

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Representing the company in client, supplier or management meetings or calls with or in absence of ERM

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Delivery of new related products or projects

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Updating and issuing of clients’ reports within strict deadlines

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Managing deadlines and ensuring communication of any deviations from agreed deadlines

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Ensuring queries are raised with the supplier and followed up until resolved, reporting back to the client once complete via Jira ticketing system

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Accurately updating the database with site, meter and contract information, and consumption data

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Investigate and resolve anomalies within large data sets

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Liaising with internal teams, pricing and ERM’s to update client queries

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Preparing utility reports for key stakeholders with the SLA’s outlined by contracted clients

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Resolving complex supplier and customer queries

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Provide accurate and timely reports to help clients manage their utilities

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Provide technical knowledge and support to clients

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Liaise with finance over outstanding payments and budgets

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Assist with special projects for the client

Skills and Experience Required:

Essential:

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Excellent communication skills

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Strong IT skills, especially Excel

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Experience of providing excellent customer service

Desirable:

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Knowledge of Salesforce or Jira

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Experience of managing a multi-site energy portfolio

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Strong energy industry knowledge within billing