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For Companies At a Glance
- Tasks: Manage recovery claims and negotiate settlements while providing excellent customer service.
- Company: Join a leading global mobility company with a family-owned culture.
- Benefits: Remote work, competitive salary, training, and opportunities for career advancement.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer journeys.
- Qualifications: Fluent in English and German, strong communication skills, and a passion for customer service.
- Other info: Work from home with provided equipment and enjoy a promote-from-within culture.
The predicted salary is between 26000 - 36400 ÂŁ per year.
We are Enterprise Mobility, a familyâowned, worldâclass portfolio of brands that includes household names such as Enterprise RentâAâCar. We have grown from a pioneering idea over 65 years ago to the global mobility leader we are today. To maintain our focus on customer service and provide additional mobility options, we are looking for Germanâspeaking team members to join our Non Fault Claims Recovery department.
This is an exciting opportunity to manage your own portfolio of claims while supporting litigation strategies. You will be in contact with repairing garages, insurance companies, solicitors, and our customers to obtain all the information needed to successfully negotiate payment on your claim load.
Training
You will be provided with the training and guidance required to work through a portfolio of outstanding rental charges with insurers and manage a number of claims through to a successful conclusion. Our promoteâfromâwithin culture ensures that you will have a wellârounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management, and the basics of litigation.
Hours
Full time (40hrs) Monday - Friday 7:00-4:00 or 8:00am-5:00pm
Location
This role can be 100% remote within the UK or office based at our European Contact Centre: Victoria Road, Aldershot, GU11 1EJ
Salary
ÂŁ26,000.00 upwards dependent upon experience (based on 40 hour working week)
Responsibilities
- Manage recovery claims portfolios: liaise with repairing garages, insurers, solicitors, and customers to secure payments.
- Negotiate settlements: apply technical expertise to achieve optimum recovery outcomes.
- Customer service excellence: resolve complaints swiftly and minimize disruption to customers.
- Drive litigation strategies: work with panel and policyâholder solicitors to maximize recovery percentages, ensuring consistency and accuracy in all relevant admin procedures.
Qualifications
You donât need loads of industry experience to join us. We are looking for people with enthusiasm and the following skills:
- An aptitude for delivering great customer service
- Fluency in spoken/written English and German
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet, and telephone skills
Key (minimum) requirements - Personal
- Must be able to provide a suitable homeâoffice environment which is free from noise and distractions.
- Must have a suitable alternative location from which to work in the event of an outage.
Key (minimum) requirements - Technical
- Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
- Router must be VOIP compatible
- Minimum upload speed of 2000 kbps (2.0 mbps) and minimum download speed of 4000 kbps (4.0 mbps)
Additional Information
You will be provided with a laptop, headset, and phone within the first few weeks of starting. Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime. Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London employer: ehi.com
Contact Detail:
ehi.com Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London
â¨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Enterprise Mobility. A friendly chat can open doors and give you insider info that could help you stand out.
â¨Tip Number 2
Practice your negotiation skills! Since you'll be managing claims and dealing with various parties, being able to negotiate effectively is key. Role-play scenarios with friends or family to build your confidence.
â¨Tip Number 3
Brush up on your customer service skills. Think about how you can resolve complaints quickly and efficiently. Maybe even jot down some examples of how you've handled tough situations in the past to share during interviews.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Enterprise Mobility.
We think you need these skills to ace Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London
Some tips for your application đŤĄ
Show Your Enthusiasm: We want to see your passion for customer service and claims recovery! Make sure to highlight any relevant experiences or skills that showcase your enthusiasm for the role. A little excitement goes a long way!
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Credit Hire Recoveries Specialist role. Mention your fluency in German and English, and how it relates to the job.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your skills and experiences stand out. We appreciate straightforward communication, so donât overcomplicate things!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! Itâs the easiest way for us to track your application and ensure it reaches the right people. Plus, youâll get all the latest updates directly from us!
How to prepare for a job interview at ehi.com
â¨Know Your Stuff
Before the interview, make sure you understand the basics of credit hire and non-fault claims. Brush up on relevant terminology in both English and German, as you'll need to demonstrate your fluency and knowledge during discussions.
â¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you resolved complaints or negotiated outcomes, as this role heavily relies on those skills. Be ready to discuss these scenarios in detail.
â¨Practice Your Negotiation Techniques
Since negotiation is key in this role, consider role-playing with a friend or family member. Practice how you would approach negotiating settlements and handling objections. This will help you feel more confident during the actual interview.
â¨Set Up Your Home Office
Ensure your home office is distraction-free and meets the technical requirements outlined in the job description. During the interview, mention your setup to show you're prepared for remote work and can maintain productivity.