At a Glance
- Tasks: Provide first-class customer service and support to help customers access our services.
- Company: Join East Hampshire District Council, a diverse and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and flexi time.
- Other info: Career progression opportunities available from Grade 2 to Grade 4.
- Why this job: Be part of a dynamic team making a real difference in the community.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
The predicted salary is between 34116 - 34116 £ per year.
Starting Salary Grade 2 (£25,671) FTE career graded with the opportunity to progress to Grade 4 (£30,293-£34,116) dependent on relevant knowledge, skills, experience and training. (Pay award pending)
Location: Petersfield
Are you excited by providing first class customer service? Do you enjoy working in a busy, challenging and fast-paced working environment?
Situated at the heart of the organisation, the Case Management team are the customer solutions specialists. They are the first point of contact for our customers who want help accessing our services.
We are seeking highly motivated people with the ability, attitude, excellent customer service skills and the desire to be a key part of this team. You will be dealing with customers by telephone, through our digital channels and in person, helping to continually shape how all of our services are delivered, underpinned by our values of ‘positive’, ‘bold’, ‘respectful’ and ‘results driven’.
In return for your valued contribution, we can offer you a competitive benefits package which includes training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.
For a full discussion about this post please contact Debbie French or Nicky Birchwood on 01730 266551.
The closing date for applications is 10th July 2026 with interviews likely to be held on 29th and 30th July 2026.
East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcomes applications from people of all backgrounds and experiences – we are proud of being a Disability Confident Committed employer and appoint on merit. The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
Grade: Grade 2 to Grade 4 - £25,671 to £34,116 per annum (career graded, pay award pending)
Case Management Officer - EH0354 employer: EHDC
East Hampshire District Council is an exceptional employer, offering a supportive and inclusive work environment in Petersfield. With a strong focus on employee development, competitive benefits including generous annual leave and flexi time, and a commitment to diversity, we empower our staff to thrive while delivering first-class customer service. Join us to be part of a team that values positivity, respect, and results-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Officer - EH0354
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EHDC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EHDC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Management Officer - EH0354
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EHDC:Your cover letter is your chance to shine! Tell us why you want to work at EHDC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EHDC!
How to prepare for a job interview at EHDC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
