At a Glance
- Tasks: Lead a dynamic team in managing Council Tax administration and billing.
- Company: Join East Hampshire District Council, committed to diversity and community service.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Supportive environment with a focus on inclusivity and personal growth.
- Why this job: Make a real difference in your community while advancing your career.
- Qualifications: 3 years' experience in Revenues and Benefits; supervisory experience is a plus.
The predicted salary is between 43432 - 51126 € per year.
We are seeking a passionate and results driven individual to lead our Revenues Processing Team, delivering quality services to our residents and businesses.
Responsibilities
- Leading a busy team, you will be responsible for the administration, billing, and collection of Council Tax, requiring in-depth knowledge and experience of local taxation legislation and practice.
- Experience in a supervisory role is ideal, but we can support someone looking to take their first step into a more senior position.
- You will need to be self-motivated, proactive, and committed to delivering excellent customer service, maintaining and building effective relationships with officers and other key stakeholders.
- Be able to resolve problems effectively, contribute to business process improvements, and offer legislative guidance to officers, residents, and partners.
- Strong communication, negotiation, and mediation skills are essential.
- Demonstrate a track record of dealing with complex casework, resolving customer complaints, and leading by example.
Qualifications
- You must have at least 3 years' previous experience of working in a Revenues and Benefits service.
- Appointment to the post will be subject to a BPSS check.
To be successful at shortlisting, you will need to very clearly state how you meet the essential criteria listed in the role profile, therefore please ensure you provide a full supporting statement with your CV.
Contact
For an informal discussion, please contact Louise Bicknell, on 01730 234146.
Benefits
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid and flexible working options, training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.
East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcomes applications from people of all backgrounds and experiences – we are proud of being a Disability Confident & Committed employer and appoint on merit.
The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant.
Our organization is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
Processing Team Manager (Revenues) - EH0322 in Alton employer: EHDC
East Hampshire District Council is an excellent employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working options, generous annual leave, and a commitment to diversity, we empower our team members to thrive while delivering essential services to our community. Join us in making a meaningful impact while enjoying a rewarding career in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Processing Team Manager (Revenues) - EH0322 in Alton
✨Tip Number 1
Get to know the company inside out! Research East Hampshire District Council, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the team culture.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of leading a busy team and resolving complex casework. Practise your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Processing Team Manager (Revenues) - EH0322 in Alton
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the job description thoroughly. Highlight the key responsibilities and qualifications, and think about how your experience aligns with them. This will help us see that you're a great fit for the Processing Team Manager role.
Tailor Your CV and Supporting Statement:Don’t just send a generic CV! Tailor your CV and supporting statement to showcase your relevant experience in Revenues and Benefits services. Use specific examples to demonstrate how you've met the essential criteria listed in the role profile. We want to see your unique skills shine!
Show Off Your Soft Skills:This role requires strong communication, negotiation, and mediation skills. Make sure to highlight these in your application. Share examples of how you've effectively resolved customer complaints or led a team, as this will show us you can handle the challenges of the position.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EHDC
✨Know Your Stuff
Make sure you brush up on local taxation legislation and practices. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or handled complex casework in the past. Highlighting your supervisory experience, even if it's from a previous role, will help you stand out as a strong candidate.
✨Communicate Effectively
Practice your communication, negotiation, and mediation skills. Be ready to discuss how you've resolved customer complaints and built relationships with stakeholders, as these are key aspects of the job.
✨Tailor Your Application
When submitting your CV and supporting statement, make sure to clearly address how you meet the essential criteria listed in the role profile. This will help you get noticed during the shortlisting process.
