Customer Service Assistant / Office Administration

The Role We have a great opportunity for a Customer Service Administrator to join the team at our Hemel Hempstead branch. We require an enthusiastic, self-motivated individual who can provide effective sales and administration support to the branch. The successful candidate will work closely with the Sales team and have a pro-active approach to sales and customer service; Provide sales and administration support for the internal / external sales team Provide administration support to the Sales team and work closely with internal colleagues Communicate directly with customers through telephone or in person to resolve queries, including stock, invoicing, delivery and general enquiries General administration duties including scanning delivery notes, invoice reprints, stationary ordering and general office duties Ensure the highest standards of service to our customers Company Profit Share Bonus (dependant on company performance) ~ Company pension scheme ~23 days’ holiday + 8 Bank Holidays ~ Life Assurance Scheme ~ Health Cash Plan – Salary Sacrifice ~ Employee Assistance Programme Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward. We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve. We prioritise our colleagues’ well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential. We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.