At a Glance
- Tasks: Serve customers, manage orders, and ensure top-notch service at our Longbridge branch.
- Company: Join one of the UK's largest independent builders' merchants with a people-first culture.
- Benefits: Enjoy profit share bonuses, flexible holidays, and enhanced maternity/paternity pay.
- Other info: We prioritise your growth and well-being, offering excellent career development opportunities.
- Why this job: Make a real impact in customer service while working in a supportive environment.
- Qualifications: Strong communication skills and experience in stock handling and sales are essential.
The predicted salary is between 25000 - 30000 £ per year.
We have an opportunity for a Customer Service Operative to join the team at our Longbridge branch.
The Person Essential to the position is the ability to plan, organise and manage the workload to ensure the highest standard of service to customers. The successful candidate will have a pro‑active approach to customer service, and therefore excellent communication and organisation skills are essential. They will also need to be familiar with all aspects of stock handling and have experience selling heavyside building materials. The ability to build relationships with employees, local builders, contractors and suppliers are also key to the role.
Key Tasks
- Serving customers and picking orders
- Loading and Unloading HGV and customer's vehicles
- Awareness of new sales opportunities
- Stock rotation maintenance
- Acquiring quotes, following up and achieving orders
- Delivering a first‑class customer service
- Ensure highest standard of service to the customer
The Benefits
- Company Profit Share Bonus (dependant on company performance)
- Enhanced company pension scheme – Salary sacrifice
- Length of service annual leave increases up to 30 days + bank holidays
- Flexible Holiday Scheme – buy or sell up to 3 days
- Enhanced maternity and paternity pay
- Life Assurance Scheme
- Health Cash Plan – Salary Sacrifice
- Company workwear/PPE provided
Location Longbridge Branch (B31 4PT)
Other Support
- Employee Support Line
- Mental Health First Aiders
About Us
With over a century of experience in the construction industry, we’re proud to be one of the UK’s largest independent builders’ merchants. Our network of branches across the Midlands and South‑East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward. We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not‑for‑profit organisations that make a real difference in the communities we serve.
Our People
At the heart of our business are our colleagues, and that’s why we champion a people‑first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues’ well‑being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential. We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.
Customer Service Operative in Birmingham employer: Eh Smith (builders Merchants) Ltd.
Eh Smith (builders Merchants) Ltd. is an exceptional employer located in Sutton Coldfield, offering a dynamic work environment where teamwork and customer service are at the forefront. With benefits such as a profit share bonus, enhanced pension scheme, and flexible holiday options, employees are encouraged to grow and thrive within the company. Join us to be part of a supportive culture that values your contributions and prioritises your professional development.
Contact Details:
Eh Smith (builders Merchants) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Birmingham
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our culture, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operative, you'll need to engage with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info and even a foot in the door for job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at the Longbridge branch.
We think you need these skills to ace Customer Service Operative in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your pro-active approach!
Be Organised and Clear:Since planning and organisation are key for this role, structure your application clearly. Use bullet points or headings to make it easy for us to see your skills and experiences at a glance. A tidy application reflects your ability to manage workload effectively!
Know Your Stuff About Stock Handling:Familiarity with stock handling is essential, so don’t forget to mention any relevant experience you have. Whether it's loading and unloading or maintaining stock rotation, we want to know how you can contribute to our team right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eh Smith (builders Merchants) Ltd.
✨Know Your Products
Familiarise yourself with the heavyside building materials you'll be dealing with. Understand their uses and benefits, as this will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or colleagues in the past. Highlight situations where you resolved issues or built relationships, as strong communication is key for a Customer Service Operative.
✨Demonstrate Organisational Skills
Think of specific instances where you successfully managed your workload or prioritised tasks. Being able to articulate your organisational strategies will show that you're capable of maintaining high service standards.
✨Research the Company Culture
Get to know the company's values and commitment to community support. Be ready to discuss how you align with their people-first culture and how you can contribute to their mission of delivering reliable service.
