At a Glance
- Tasks: Support corporate sales teams and manage client onboarding in a fast-paced environment.
- Company: Join a growing company in the exciting fitness sector with a focus on client support.
- Benefits: Enjoy 30 days of holiday, flexible hours, and a development budget for your growth.
- Other info: Hybrid work model with opportunities for internal training and team events.
- Why this job: Make a real impact while developing valuable skills in operations and technology.
- Qualifications: 3 years in a B2B role, strong communication, and client management skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company?
- We pride ourselves on outstanding support
- As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across client support, operations, and technology in the exciting ‘fitness as a benefit’ sector
- Team: Corporate Operations
- Objective: Support our Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing
- Team verticals
- Members: users of the EGYM Hussle employee benefit
- Partners: our partner gyms, such as Nuffield Health, Village Hotels, Fitness First, Everyone Active
- Corporates: our corporate clients, such as Michael Page, Acorn Group, Dentsu and Fever Tree
- Missions:
- Client support: Respond to customer emails regarding billing issues, outstanding payments, dashboards, whilst liaising with the Sales teams and following existing processes
- Onboarding: Manage client onboarding, create the client in our systems and ensure the accuracy of client data and contracts in our systems - experience in using Salesforce and Intercom would be beneficial
- Project management: Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap (tool migrations, customer experience improvements and process automation)
- Process optimisation: Improve and optimise our processes to make them more efficient by identifying friction points, automation opportunities, and documenting processes. Experience in using AI tools such as Gemini, N8N and Claude would be advantageous
- Reporting: Produce regular reports and analyse them to track SLA’s and KPIs
- Your training goal for your first 6 months:
- Tool mastery: Master all tools and become familiar with all processes within the first month
- Ticket autonomy: Become fully autonomous in ticket management and able to respond to clients within defined SLAs within 3 months
- Project delivery: Become comfortable handling side projects within 3 months
- Process improvement: Challenge existing processes and implement value-adding improvements within 6 months
- Impact measurement: Be able to measure the impact of improvements through OKRs and KPIs within 6 months
Benefits
- Development budget
- Internal trainings
- 30 days of holiday
- EN & DE language courses
- Flexible working hours
- Hybrid work model
- Sabbatical
- Wellpass membership
- Lease a bike
- Company & team events
- Corporate Benefits
- Inhouse gym
- Experience: Minimum 3 years in a similar B2B role
- Rigor & interpersonal skills: Highly organised and committed, with strong interpersonal skills when dealing with corporate clients
- Education: Ideally educated to degree level or equivalent in a business related field
- Communication skills: Excellent written and verbal communication skills
- Adaptability: Adaptable, attentive, and empathetic, able to tailor communication to different internal and external stakeholders and provide customer centric solutions that are commercially viable
- Client communication: Previous experience in client communication, customer administration, and customer satisfaction is essential - you should be operating to a high standard
- English: Fluent written and spoken English
Operations Manager in London employer: EGYM
At EGYM Wellpass, we foster a dynamic and inclusive work environment where your contributions are valued and your professional growth is prioritised. Located in the heart of London, our Operations team enjoys flexible working hours, access to fitness venues, and a culture that encourages continuous development through mentorship and challenging tasks. Join us to be part of a thriving ecosystem that not only supports your career but also promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like EGYM.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like EGYM.
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We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to EGYM.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of EGYM. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at EGYM
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with EGYM, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at EGYM, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for EGYM could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at EGYM as they’re likely seeking a candidate who can enhance their workplace culture.
