EGYM Wellpass is seeking a customer operations specialist in London to deliver empathetic multichannel support (email, phone, chat) and maintain high service levels. You will work with Zendesk or Intercom, resolve account and billing issues, and advocate for user feedback across teams.
The role includes contributing to self-service resources, maintaining accurate records, and supporting strategic projects during the first 6 months of training.
#J-18808-LjbffrCustomer Experience & Support Specialist employer: EGYM
At EGYM Wellpass, we foster a dynamic and inclusive work environment where your contributions are valued and your professional growth is prioritised. Located in the heart of London, our Operations team enjoys flexible working hours, access to fitness venues, and a culture that encourages continuous development through mentorship and challenging tasks. Join us to be part of a thriving ecosystem that not only supports your career but also promotes a healthy work-life balance.
