At a Glance
- Tasks: Deliver exceptional customer support via email, phone, and chat in a dynamic fitness environment.
- Company: Join a modern, international company that values talent and passion.
- Benefits: Enjoy flexible hours, 26 days vacation, and free access to fitness venues.
- Other info: Experience a steep learning curve with mentoring and hybrid working options.
- Why this job: Make a real impact while developing valuable skills in customer support and operations.
- Qualifications: 2+ years in customer service with excellent communication and problem-solving skills.
The predicted salary is between 25185 - 30000 £ per year.
Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector.
Responsibilities
- Multichannel Support: Provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom.
- Effective Problem Solving: Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.
- Customer Advocacy: Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.
- Operational Excellence: Maintain accurate records and follow guidelines while identifying opportunities to optimize team processes.
- Knowledge & Growth: Contribute to self-service resources and support senior management with strategic operational projects.
Your training goal for your first 6 months
- Performance Excellence: Consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency.
- Tool & Process Knowledge: Be proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes.
- Network & Collaboration: Build trusting relationships within the team and be highly valued for your collaborative approach.
The equipment we provide
- Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process.
- Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve.
- Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK.
- Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year.
- Compensation: Starting salary between £25,000 and £28,000, reviewed annually in line with your performance.
- Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform.
- Hybrid Working: Work 2–3 days per week in our central London office in Paternoster Square, next to St Paul’s Cathedral that has its own on-site gym.
- Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday.
- Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal.
- Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks.
- Additional private health insurance: Support employees’ long-term health and security.
Qualifications
- At least 2 years of experience in customer service.
- Excellent communication skills, both written and verbal, to engage effectively with our community.
- Organized and able to prioritize and manage multiple tasks in a fast-paced environment.
- Detail-oriented and diligent, ensuring accuracy in every interaction and record.
- Resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing.
Customer Support Executive (m/f/d) employer: EGYM Wellpass - Ex Gymlib
Join a dynamic and modern company in the heart of London, where your contributions as a Customer Support Executive will be valued and impactful. With a strong focus on employee development, flexible working hours, and a vibrant work culture, you will thrive in an environment that prioritises both professional growth and personal well-being. Enjoy unique benefits such as free access to fitness venues, a mentoring program, and the opportunity for annual workations, making this an exceptional place to build your career in the exciting fitness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive (m/f/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EGYM Wellpass - Ex Gymlib. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EGYM Wellpass - Ex Gymlib before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive (m/f/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EGYM Wellpass - Ex Gymlib:Your cover letter is your chance to shine! Tell us why you want to work at EGYM Wellpass - Ex Gymlib specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EGYM Wellpass - Ex Gymlib!
How to prepare for a job interview at EGYM Wellpass - Ex Gymlib
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
