(Junior) Operations Manager - Partner (m/f/d) in London

Your daily workout

• Customer Support: Ensure optimal support for fitness and wellness facilities within the Hussle/EGYM Wellpass partner network and act as a link between Sales, Marketing, and Product teams.
• Contract Management: Manage contract administration (processing, auditing, and database maintenance) for network partners.
• Billing & Accounting: Work closely with the finance team to ensure a smooth monthly billing process (partner payouts, credit notes, invoice verification, reporting, etc.).
• Onboarding: Guide partner facilities through activation processes for check‑in and class booking integrations, ensuring a seamless training experience for members.
• Process Optimisation: Contribute ideas and suggestions to make processes more efficient.

Your fitness level

• Education: Ideally degree‑level education in business, sports, health sciences, or a related field, or 3+ years of related work experience.
• Professional Experience: Prior experience in customer communication and administration; customer satisfaction is a top priority.
• IT Skills: Sound knowledge of M365 (especially Excel) and preferably experience with Salesforce and Intercom. A general interest in digital topics and a willingness to learn new tools.
• Working Style: Independent, structured, meticulous, and a quick learner.
• Language Skills: Fluent in English (written and spoken). A second language such as German or French is a bonus.

Your training goal for your first 6 months

• Independently handle contract and billing enquiries from partners with minimal supervision.
• Develop proficiency in the CRM system and propose improvements for tools and operational processes.
• Build trusting relationships within the team and be highly valued for a collaborative approach.

The equipment we provide

• Modern Culture: Be part of an international company culture that values talent and passion.
• Continuous Development: Develop skills with varied, challenging tasks and regular feedback.
• Fit & Healthy: Free use of fitness venues across the Hussle network in the UK.
• Work‑Life Balance: Flexible working hours and 26 days of vacation per year.
• Compensation: Starting salary between £35,000 and £40,000, reviewed annually.
• Mentoring Program: Grow across teams and locations through a self‑organised mentoring platform.
• Hybrid Working: Work 2–3 days per week in the London office in Paternoster Square, next to St Paul’s Cathedral.
• Refreshments: Fresh fruit, tea, coffee available in the office.
• Discounts: Variety of discounted offers via the employee benefits portal.
• Annual workation: Work from almost anywhere in the world for up to 4 weeks.
• Private health insurance: Additional private health insurance for long‑term health and security.

Contact Information

Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1905.

Contact: Carolin Remter

For further information: Us

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with third‑party hardware and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription‑based corporate fitness‑ and wellness solutions built on a combination of gym‑access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well‑being.

EGYM’s global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.