At a Glance
- Tasks: Support customers on their fitness journey and ensure their success with EGYM Wellpass.
- Company: Join a global fitness tech leader with a modern, inclusive culture.
- Benefits: Flexible hours, 26 days vacation, and access to fitness venues across the UK.
- Other info: Enjoy hybrid working, mentoring opportunities, and an annual workation.
- Why this job: Make a real impact on people's health while growing your career in a dynamic environment.
- Qualifications: Degree in business and at least two years in Sales or Customer Success.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a motivated and enthusiastic Customer Success Manager who is passionate about driving the continued success of EGYM Wellpass. Is your main focus absolute customer satisfaction? Do you want to actively help people improve their health and fitness while supporting your clients in positioning themselves as attractive employers? Then seize your opportunity and join an ambitious team at our London office!
Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need.
Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature.
Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass.
Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts.
Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings.
Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them.
Your fitness level
Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification.
Professional Experience: You have at least two years of experience in Sales or Customer Success.
Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment.
Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture.
Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage.
Your training goal for your first 6 months
Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices.
Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients.
Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures.
Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers.
The equipment we provide
Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process.
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve.
Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK.
Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year.
Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component.
Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform.
Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym.
Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday.
Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal.
Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks.
Contact Information: Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1964. Contact: Richard Wache.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.
About Us: EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with third-party hardware and software.
Customer Success Manager (m/f/d) in London employer: EGYM Wellpass DE
EGYM is an exceptional employer that fosters a modern and international work culture, where your talent and passion are valued and contribute to decision-making. With a focus on employee growth, you will benefit from continuous development opportunities, flexible working hours, and a vibrant office environment in central London, complete with an on-site gym and wellness perks. Join us to make a meaningful impact on health and fitness while enjoying a rewarding career with competitive compensation and unique benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EGYM on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and project management. Think of specific examples from your past experience that showcase your skills in problem-solving and client engagement. We want to see how you can drive customer satisfaction!
✨Tip Number 3
Show your passion for health and fitness during your conversations. EGYM is all about improving well-being, so share your personal fitness journey or how you’ve helped others achieve their goals. This will resonate with the team and show you’re a great cultural fit.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and summarising why you’d be a great fit can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer support and project management, and don’t forget to showcase any relevant metrics that demonstrate your success in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer satisfaction and how you can help EGYM Wellpass thrive. Be specific about how your skills align with the job description and the company’s goals.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. This will show us that you’re not just about identifying problems but also about finding effective solutions, which is key for a Customer Success Manager.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to include all required documents like your CV, salary expectations, and earliest possible start date. We can’t wait to see your application!
How to prepare for a job interview at EGYM Wellpass DE
✨Know Your Product Inside Out
Before the interview, make sure you understand EGYM Wellpass and its benefits thoroughly. Familiarise yourself with how it improves health and fitness for employees and how it can help companies attract talent. This knowledge will allow you to confidently discuss how you can contribute to customer success.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experience where you've successfully identified client needs and provided tailored solutions. Highlight your ability to build trust and maintain strong relationships, as this is crucial for a Customer Success Manager role.
✨Demonstrate Project Management Skills
Be ready to discuss your project management experience, especially in onboarding new clients. Share specific instances where you managed multiple workstreams effectively and ensured a smooth transition for customers. This will show your potential employer that you can handle the responsibilities of the role.
✨Prepare for Data-Driven Discussions
Since data analysis is part of the job, brush up on key metrics related to customer activation rates. Be prepared to discuss how you would use data to identify challenges and develop solutions. This will demonstrate your analytical skills and commitment to driving measurable success.
