At a Glance
- Tasks: Support customers on their journey and ensure successful onboarding of EGYM Wellpass.
- Company: Join a modern, international company focused on health and fitness.
- Benefits: Flexible hours, 26 days vacation, and access to fitness venues.
- Other info: Enjoy a hybrid work model and opportunities for continuous development.
- Why this job: Make a real impact on customer satisfaction and help improve health and fitness.
- Qualifications: Degree in business and at least two years in sales or customer success.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a motivated and enthusiastic Customer Success Manager (m/f/d) who is passionate about driving the continued success of EGYM Wellpass. If you are focused on customer satisfaction and want to help people improve their health and fitness while positioning clients as attractive employers, seize this opportunity and join our ambitious team at the London office.
Responsibilities
- Customer Support: Support customers throughout their entire journey, collaborate with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensure existing customers receive ongoing support.
- Project Management: Ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature.
- Product Presentation: Engage employees during kick-off events (onsite and offsite), champion the product and highlight the added value of EGYM Wellpass.
- Communication: Work with the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts.
- Data Analysis: Analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on findings.
- Problem Solving: Identify challenges faced by our customers and develop customized solutions to address them.
Your fitness level
- Education: Hold a degree in business (Business Administration, Management) or a comparable professional qualification.
- Professional Experience: Have at least two years of experience in sales or customer success.
- Customer Centricity: Identify client needs through targeted questioning and offer customized solutions to build trust while maintaining a clear sense of commitment.
- Coordination: Possess strong project management skills and manage multiple work-streams effectively without losing sight of the big picture.
- Work Style & Software Tools: Demonstrate high self-organization, drive measurable success, and are proficient in Excel and MS Office; Salesforce experience is an advantage.
Your training goal for your first 6 months
- Training & Shadowing: Shadow a Customer Success team member during at least two onboarding sessions to learn best practices.
- Responsibility: Independently manage and execute at least ten onboarding sessions for new clients.
- Know-how: Fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures.
- Onboarding Success: Achieve the activation targets defined in the target agreement by the third month for at least three of your customers.
The equipment we provide
- Modern Culture: Participate in a modern and international company culture where talent and passion are welcomed and heard in decision-making.
- Continuous Development: Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve.
- Fit & Healthy: Free use of fitness venues across the Hussle network in the UK.
- Work-Life-Balance: Flexible working hours and 26 days of vacation per year.
- Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component.
- Mentoring Program: Exchange knowledge and grow together across teams and locations through a self-organised mentoring platform.
- Hybrid Working: Work 2–3 days per week in a central London office in Paternoster Square, near St Paul's Cathedral, which has its own on-site gym.
- Fresh fruit, tea, coffee: Available in the office to keep you refreshed and energized throughout the workday.
- Discounts: Access a wide range of discounted offers (fashion, leisure, etc.) through the employee benefits portal.
- Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks.
Customer Success Manager (m/f/d) employer: EGYM GmbH
Join EGYM Wellpass as a Customer Success Manager in our vibrant London office, where you will thrive in a modern and international culture that values your input and fosters professional growth. Enjoy flexible working hours, generous vacation days, and the unique opportunity to work from anywhere for up to four weeks a year, all while contributing to the health and fitness of our clients and their employees. With access to fitness venues, a mentoring program, and a supportive team environment, EGYM Wellpass is committed to your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EGYM Wellpass on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. We should focus on showcasing our problem-solving skills and how we can enhance customer satisfaction—key aspects of the role!
✨Tip Number 3
Show off our passion for health and fitness during interviews. Sharing personal stories about how we've helped others or improved our own well-being can resonate with the company's mission and values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the EGYM Wellpass team.
We think you need these skills to ace Customer Success Manager (m/f/d)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and health improvement shine through. We want to see how passionate you are about helping clients succeed with EGYM Wellpass!
Tailor Your Experience:Make sure to highlight your relevant experience in sales or customer success. We’re looking for someone who can identify client needs and offer tailored solutions, so give us examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, clarity is key in communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at EGYM GmbH
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to support customers throughout their journey and be ready to discuss your experience in onboarding and project management. This will show that you’re not just passionate but also knowledgeable about what the role entails.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you tackled them. Highlight your ability to identify client needs and develop tailored solutions. This is crucial for a Customer Success Manager, so make sure you can articulate your thought process clearly.
✨Familiarise Yourself with EGYM Wellpass
Research EGYM Wellpass and understand its value proposition. Be ready to discuss how you would present the product during kick-off events and engage employees. Showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Prepare for Data-Driven Discussions
Since data analysis is part of the job, be prepared to talk about how you’ve used metrics to drive customer activation in the past. Think of specific KPIs you’ve worked with and how you’ve leveraged data to improve customer satisfaction. This will highlight your analytical skills and commitment to results.
