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For Companies At a Glance
- Tasks: Deliver top-notch customer support across multiple channels and solve problems creatively.
- Company: Join Hussle, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Flexible working hours, career development opportunities, and a vibrant team culture.
- Other info: Dynamic work environment with opportunities to learn and grow.
- Why this job: Be part of a growing company in the exciting fitness sector and make a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Your daily workout
Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness‑as‑a‑benefit at thousands of venues nationwide through one simple pass. By collaborating with partners such as AXA Health, Bupa and IWG, we create a thriving ecosystem for gym‑goers, owners and health‑conscious organisations.
Are you ready to hit the ground running in a flexible, fast‑paced environment and contribute to the success of a growing company? As part of our Operations team based in London, you will play a key role in delivering high service levels for our clients while developing valuable skills across customer support, operations and technology in the exciting fitness sector.
Responsibilities
- Multichannel Support: Provide professional, empathetic assistance via email, phone and chat using tools such as Zendesk or Intercom.
- Effective Problem Solving: Troubleshoot.
Customer Support Manager (m/f/d) in London employer: EGYM | DACH
Contact Detail:
EGYM | DACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fitness industry, especially those working at Hussle or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common customer support scenarios. Think about how you'd handle tricky situations and showcase your problem-solving skills. We want to see your empathy and professionalism shine!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Zendesk or Intercom before your interview. Being able to talk about your experience with these platforms will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Support Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Manager role. Highlight any relevant experience in customer support, especially in a fast-paced environment like fitness or tech.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer support and how you can contribute to our team. Share specific examples of how you've solved problems or improved customer experiences in the past.
Showcase Your Communication Skills: Since this role involves multichannel support, demonstrate your communication skills in your application. Use clear, concise language and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EGYM | DACH
✨Know Your Tools
Familiarise yourself with customer support tools like Zendesk and Intercom before the interview. Being able to discuss how you've used these platforms in past roles will show that you're ready to hit the ground running.
✨Show Empathy
Customer support is all about understanding and helping others. Prepare examples of how you've handled difficult customer situations with empathy and professionalism. This will demonstrate your ability to connect with clients effectively.
✨Problem-Solving Scenarios
Think of specific instances where you successfully solved a problem for a customer. Be ready to walk through your thought process during the interview, as this will highlight your critical thinking skills and ability to work under pressure.
✨Research the Company
Dive into Hussle's mission and values. Understanding their role in the fitness marketplace will help you tailor your answers and show genuine interest in contributing to their success. Plus, it’ll give you a chance to ask insightful questions!