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For Companies At a Glance
- Tasks: Provide top-notch customer support via email, phone, and chat in a fast-paced fitness environment.
- Company: Join Hussle, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Enjoy flexible hours, 26 days vacation, and free access to fitness venues across the UK.
- Other info: Work in a stunning London office with an on-site gym and enjoy annual workation opportunities.
- Why this job: Be part of a modern culture that values your input and offers continuous development.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 28000 ÂŁ per year.
Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness‑as‑a‑benefit at thousands of venues nationwide through one simple pass. By collaborating with partners such as AXA Health, Bupa and IWG, we create a thriving ecosystem for gym‑goers, owners and health‑conscious organisations.
As part of our Operations team based in London, you will play a key role in delivering high service levels for our clients while developing valuable skills across customer support, operations and technology in the exciting fitness sector.
Responsibilities
- Multichannel Support: Provide professional, empathetic assistance via email, phone and chat using tools such as Zendesk or Intercom.
- Effective Problem Solving: Troubleshoot account and billing issues to deliver timely resolutions and maintain high customer satisfaction.
- Customer Advocacy: Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.
- Operational Excellence: Maintain accurate records and follow guidelines while identifying opportunities to optimise team processes.
- Knowledge & Growth: Contribute to self‑service resources and support senior management with strategic operational projects.
Qualifications
- Professional Experience: At least 2 years of experience in customer service.
- Communication Skills: Possess excellent communication skills, both written and verbal, to engage effectively with our community.
- Organisational Talent: Be organized and able to prioritise and manage multiple tasks in a fast‑paced environment.
- Attention to Detail: Be detail‑oriented and diligent, ensuring accuracy in every interaction and record.
- Mindset & Interest: Be a resilient problem‑solver with a positive attitude and a genuine interest in health, fitness and wellbeing.
Objectives for the First 6 Months
- Performance Excellence: Consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency.
- Tool & Process Knowledge: Be proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes.
- Network & Collaboration: Be an open‑minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach.
Benefits
- Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard and part of the decision‑making process.
- Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve.
- Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK.
- Work‑Life Balance: Benefit from flexible working hours and 26 days of vacation per year.
- Compensation: Starting salary between ÂŁ25,000 and ÂŁ28,000, reviewed annually in line with your performance.
- Mentoring Program: Exchange knowledge and grow together across teams and locations through our self‑organised mentoring platform.
- Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul’s Cathedral that has its own on‑site gym.
- Fresh fruit, tea and coffee: Available in our office to keep you refreshed and energized throughout your workday.
- Discounts: Get a variety of great discounted offers from fashion to leisure through our employee benefits portal.
- Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks.
- Additional private health insurance: Support employees’ long‑term health and security.
Contact Information
Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1955.
Contact: Marco Ohde
For further information: https://career.egym.com
Warning regarding phishing emails: Please be aware that all official EGYM recruitment communication is sent exclusively from jobs@egym.com. If you receive a suspicious message from any other domain, please ignore it and do not share personal information if in doubt.
EGYM is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual’s identity.
Customer Support Executive (m/f/d) employer: EGYM | DACH
Contact Detail:
EGYM | DACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (m/f/d)
✨Tip Number 1
Get to know the company inside out! Research Hussle and its partners like AXA Health and Bupa. This way, when you chat with them, you can show off your knowledge and passion for their mission in the fitness sector.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock calls or writing practice emails, being able to express yourself clearly and empathetically is key in customer support roles. We want to see that you can connect with customers effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve tackled tough customer issues. Be ready to share how you resolved them and what you learned along the way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Executive (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Executive role. Highlight your relevant experience in customer service and any specific skills that match the job description, like problem-solving and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for fitness and customer support. Share a brief story or example that showcases your skills and how they align with our values at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your first impression, so let your personality and professionalism shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at EGYM | DACH
✨Know Your Customer Support Tools
Familiarise yourself with tools like Zendesk and Intercom before the interview. Being able to discuss how you've used these platforms in past roles will show your readiness to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to troubleshoot and maintain high satisfaction levels, as this is crucial for the role.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and empathetically. Since you'll be engaging with customers via various channels, showcasing your strong verbal and written communication skills will set you apart.
✨Express Your Passion for Fitness
Share your genuine interest in health and fitness during the interview. This will resonate well with the company's culture and mission, showing that you're not just looking for a job, but are excited about contributing to their vision.