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- Tasks: Welcome and assist patients, manage appointments, and support the practice team.
- Company: Esk Valley Medical Practice, dedicated to high-quality family healthcare.
- Benefits: Friendly work environment, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with training opportunities for medical students.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: GCSEs in English and Maths; experience in GP practice preferred.
The predicted salary is between 24000 - 36000 £ per year.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary. To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. To provide holiday cover throughout the year for Reception where necessary.
Job Responsibilities
- Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- Fax and photocopy as requested.
- To recall patients for clinics.
- Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Any other administrative tasks as requested by the Practice Manager.
- Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and address.
- Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests.
- Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
- Telephone
- Have working knowledge of telephone system, during and after hours.
- Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make coffee for doctors.
- Any other tasks allocated by managers.
- Stock Control
- Ordering appropriate quantities of goods via the wholesalers computer link.
- Checking goods as and when they are delivered and recording generic details.
- Returning incorrect goods to the wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
About us
We aim to provide the highest standard of healthcare at Esk Valley Medical Practice. The surgery has been looking after families on the North Yorkshire Moors for many years and our emphasis is on family care and continuity. We believe in using the latest available technology and services to provide traditional general practice. There are four doctors over our 2 practice sites and we work as a team with our nursing staff and receptionists. We use Whitby Hospital to admit patients when appropriate and make full use of the support services located there. Being equidistant between Scarborough and Middlesbrough, we refer patients in either direction at their request. We like to think of ourselves as approachable so if you wish to discuss any aspect of your healthcare please don’t hesitate to speak to either of the doctors, nurses or administrative staff who will all be pleased to help.
We have 1st, 2nd, 3rd, 4th and 5th year medical students attached to the practice. They are here to learn by sitting in on consultations and observing the doctors and nurses. If you do not want medical students present during your consultation, please let the receptionist know. We also train doctors who are entering general practice as a speciality. They will be attached to the surgery for six months or a year at a time. You may be asked for your permission to have your consultation videoed for teaching purposes. As before, if you do not want this to be done, please feel free to say so.
Experience
- Experience of working in a GP practice.
- Experience of working in primary care.
- Administrative Experience.
Qualifications
- GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Whitby employer: Egton Surgery
Contact Detail:
Egton Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Whitby
✨Tip Number 1
Get to know the practice inside out! Familiarise yourself with their procedures and values. When you walk in for an interview, show that you understand their mission and how you can contribute to their friendly, efficient service.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence in handling queries and directing patients effectively.
✨Tip Number 3
Be proactive! If you have ideas on improving patient experience or streamlining processes, don’t hesitate to share them during your interview. It shows initiative and that you're already thinking about how to enhance the practice.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the extra step to connect with us directly. Plus, it gives you a chance to showcase your enthusiasm for joining our team at Esk Valley Medical Practice.
We think you need these skills to ace Receptionist in Whitby
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can project a positive and friendly image, just like we do at Esk Valley Medical Practice. Don’t be afraid to show us your enthusiasm for helping patients and working as part of a team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in GP practices or primary care. We’re looking for someone who understands the ins and outs of reception work, so connect your past roles to the responsibilities listed in the job description. It’ll help us see why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with patient queries. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re keen to join our team at Esk Valley Medical Practice!
How to prepare for a job interview at Egton Surgery
✨Know the Practice Inside Out
Before your interview, make sure you familiarise yourself with Esk Valley Medical Practice's procedures and values. Understanding their approach to patient care and how they integrate technology will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios, like handling patient queries or appointment requests, to demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Initiative
During the interview, share examples of times when you've used your initiative in previous roles. Whether it was resolving a patient issue or streamlining an administrative process, showing that you can think on your feet will highlight your suitability for the position.
✨Prepare for Practical Questions
Expect questions that assess your knowledge of administrative tasks and computer systems. Brush up on common software used in GP practices and be ready to discuss how you would handle specific situations, like processing prescriptions or managing patient records efficiently.