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- Tasks: Support medical professionals by diagnosing and resolving software issues while providing excellent customer service.
- Company: Optum is a global organisation improving health outcomes through technology and dedicated care.
- Benefits: Enjoy a diverse culture, career development opportunities, and comprehensive benefits in a supportive environment.
- Why this job: Kickstart your tech career with training, variety in tasks, and a chance to make a real impact.
- Qualifications: Customer service experience is essential; familiarity with Microsoft Office and a solution-driven mindset are key.
- Other info: Work in Newport with flexible shifts and a collaborative team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Here at Optum we are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across the UK, professionally diagnosing and resolving issues within our bespoke software.
This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. This doesn't mean we need you to have previous technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.
Our Newport support service team meet in the office twice weekly. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4.
What you'll do
As a Customer Support Analyst, we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will be supported in this position to develop your product knowledge; our PharmOutcomes products deliver services for thousands of providers across the UK.
This role will see you have plenty of variety as you will respond to queries that can range from technical advice to potential new user set up over the phone or via our ticketing system. You will be using multiple systems to support our customers, therefore we would look for you to have an understanding of Windows office packages.
Other key responsibilities and accountabilities will include:
- Handle all queries in a professional manner using effective customer service skills and concise written communication.
- Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training.
- Identify and escalate any issues that cannot be resolved to the Software Development and Product teams.
Who you'll be
It is vital that you have experience in a Customer Service role. Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen and be patient to achieve the right outcome for our customers. You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach.
Other skills we are looking for you to demonstrate include:
- Good understanding of Microsoft Office (Outlook, Word, Excel).
- Ability to multi-task and manage your time effectively.
- Adaptable to changing environments/situations/tasks.
- Quick learner, confident in ability to pick up new systems and tools.
- Motivated by customer outcomes and providing a quality service.
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
Customer Support Analysts in Newport employer: Egton Medical Information Systems
Contact Detail:
Egton Medical Information Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analysts in Newport
✨Tip Number 1
Familiarise yourself with the specific pharmacy products mentioned in the job description. Understanding these products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Think of examples from your past experiences where you've successfully resolved customer issues, as this will be crucial in showcasing your suitability for the role.
✨Tip Number 3
Practice using Microsoft Office tools, particularly Excel and Word, as these are essential for the role. Being comfortable with these applications will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and adapt to change. The ability to multi-task and remain solution-driven is key, so think of scenarios where you've demonstrated these skills effectively.
We think you need these skills to ace Customer Support Analysts in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as proficiency in Microsoft Office. Use keywords from the job description to demonstrate that you understand what Optum is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences have prepared you for a customer support position and your willingness to learn about technology.
Showcase Your Soft Skills: Emphasise your ability to empathise, listen, and be patient in your application. Provide examples of how you've successfully handled customer queries or resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Egton Medical Information Systems
✨Showcase Your Customer Service Skills
Since the role requires a strong background in customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to empathise and listen actively to customers' needs.
✨Demonstrate Technical Curiosity
Even if you don't have extensive technical experience, show your enthusiasm for learning new systems and tools. Discuss any relevant experiences where you've quickly adapted to new technologies or processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to diagnose issues or handle difficult customer interactions. Think about how you would approach these situations and communicate your thought process clearly.
✨Familiarise Yourself with Microsoft Office
As the role requires a good understanding of Microsoft Office, brush up on your skills in Outlook, Word, and Excel. Be ready to discuss how you've used these tools in previous roles to manage tasks or communicate effectively.
