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For Companies At a Glance
- Tasks: Support medical professionals by diagnosing and resolving software issues.
- Company: Join Optum, a leader in healthcare solutions focused on customer experience.
- Benefits: Enjoy a permanent role with opportunities for growth and collaboration.
- Why this job: Be part of a team that values customer service and teamwork in a meaningful industry.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This role offers a chance to make a real impact in healthcare.
The predicted salary is between 28800 - 43200 £ per year.
Here at Optum we are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis.
Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across the UK, professionally diagnosing and resolving issues within our bespoke software.
Customer Support Analysts employer: Egton Medical Information Systems
Contact Detail:
Egton Medical Information Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analysts
✨Tip Number 1
Familiarise yourself with the software and tools commonly used in customer support roles, especially those related to healthcare. Understanding the technical aspects will help you communicate effectively with both customers and your team.
✨Tip Number 2
Showcase your problem-solving skills during any interviews or discussions. Prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle similar situations at Optum.
✨Tip Number 3
Research Optum's values and mission statement. Aligning your personal values with those of the company can help you articulate why you're a great fit for their team during conversations.
✨Tip Number 4
Network with current or former employees of Optum on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Analysts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer support roles or experience in a technical environment. Use specific examples to demonstrate your problem-solving skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for providing excellent customer service. Mention why you are interested in working with Optum and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Egton Medical Information Systems
✨Understand the Company Culture
Before your interview, take some time to research Optum's values and culture. Understanding their commitment to customer service will help you align your answers with what they are looking for in a Customer Support Analyst.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved issues in previous roles. Highlighting your analytical skills and ability to think on your feet will demonstrate your suitability for the role.
✨Emphasise Communication Skills
As a Customer Support Analyst, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to explain complex technical issues in a way that non-technical users can understand.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or the software you'll be supporting. This shows your genuine interest in the role and the company.
