Credit Control Administrator

Here at Optum we’re looking for a Credit Control Administrator to join our Finance team, on a 6-month fixed term contract. You will be joining a team of highly valued Credit Controllers who are responsible for collecting payments from our customers within the healthcare market. If you are a Credit Controller or have experience with accounts administration, and you want to work within an organisation with a truly collaborative culture then apply today! This role is a hybrid working position, with a requirement to come into the Leeds office (LS19) on Thursday’s. The rest of your role will be worked from home. What you’ll do This is a varied credit control administration role where you will be responsible for a small ledger consisting of NHS customers. We will look to you to build relationships with customers to resolve billing queries and ensure timely collection of payments. The role is vital in supporting the Finance Operations department with various administrative duties to include being the key contact to bridge operational and communication needs between billing, sales, contracts & legal, and the finance teams. Collaboration is key at Optum; you will work with the wider finance team and business to understand and ultimately resolve invoice queries. Other key responsibilities and accountabilities will include; Chasing overdue debts via bulk chasing utilising mail merge / automation where possible. First point of contact in the AR team to efficiently record, coordinate & communicate timely dispute resolution plans with internal stakeholders. Setting up customer direct debit mandates and processing of customer payments. Assisting the wider finance department, as required. Maintaining accurate records for all pre-legal / legal accounts. Assisting customers via telephone with invoice and quotation queries. Who You’ll Be: You will be an experienced Credit Controller or Accounts Administrator with a proven track record of effectively managing dunning cycles.A strong administrator with the desire to understand the O2C process and confidently engage with internal stakeholders. You will have exposure to complex query handling through engaging with the wider business to gather the right information to ensure efficient query resolution.You will have demonstrable experience of building relationships in finance operations and specifically within Accounts Receivables. We are fast paced, so the ability to work with competing demands and in a changing environment is key. Other useful skills and experience include: Experience with healthcare / public sector customers would be desirable but not essential A curious mind; can think outside the box with a drive to ensure continuous improvements & operational efficiencies. Strong communication skills. Previous experience in a similar finance position preferably within R2R/O2C. Strong MS office skills; willing to learn various ERP / systems where required Confidence to handle conversations with stakeholders in an assertive manner Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential.Thisis a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement,supported by our company values which determine everything we do. Optumis an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your applicationjourney.If you require any adjustments, please advise the talent team. #J-18808-Ljbffr