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- Tasks: Deliver engaging training sessions on clinical software to various audiences across Wales.
- Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
- Benefits: Enjoy flexible working, comprehensive training, and opportunities for personal development.
- Why this job: Make a real impact on healthcare while growing your skills in a supportive team environment.
- Qualifications: No prior experience in clinical software training needed; passion for coaching and excellent communication skills required.
- Other info: This role involves travel and offers a chance to work closely with diverse teams and customers.
The predicted salary is between 28800 - 43200 £ per year.
Here at Optum, we are looking for a Clinical Software Trainer to join us on a 12-month fixed-term contract. This position is a field-based role and requires travel across Wales to deliver on-site training. You will therefore be based in Wales or within commutable distance and hold a full, clean driving license.
Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference.
What you'll do
We’re looking for individuals who have an aptitude for delivering training, whether that be from a previous training position or a passion for coaching and mentoring. You will be joining a collaborative team of Clinical Software Trainers who are responsible for delivering training sessions to GP Practices that are migrating to our Optum system, named EMIS Web. In this position, you will receive a supportive onboarding journey that will enable you to deliver high-quality training on-site and remotely.
Throughout the migration cycle, you will be responsible for delivering training sessions in varied settings and styles to a variety of audiences, this could be one-to-one, small group sessions, seminar-style events, and train-the-trainer on-site or remotely. We give you all the training you need, so this role is ideal for an individual who either has previous training experience or an aptitude for coaching or mentoring. There is a requirement to travel to site in this Clinical Software Trainer job, including multiple overnight stays in a week.
Other key responsibilities and accountabilities will include:
- Delivery of Transformation services to established customers, identify and implement high complexity solutions.
- Collection and analysis of customer and/or user requirements and processes, matching these needs to Optum products and services, ensuring the optimal and effective solutions to find better ways of working are implemented.
- Advise and provide support to our customers, as a system specialist, with regard to all aspects of the configuration of Optum products.
- Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement.
Who You'll Be
At Optum we will provide you with the training on our systems and delivery sessions. We’re looking for you to have a genuine passion for excellent customer service. We don’t need you to have previous experience in clinical software training, we can teach you this, however, we’re looking for individuals who have experience in coaching, mentoring, or training.
Collaboration is key, not only will you work closely with our customers to understand their training needs during the migration process but also with internal departments and the wider team to troubleshoot any queries. With the ability to learn quickly, you will have good IT literacy and confidence in speaking to a variety of audiences.
We want to make sure you’re set for success, so the key skills and experience we’re looking for are below:
- Excellent verbal and written communication skills with the ability to listen carefully, empathise and provide clear and consistent education.
- Previous experience of providing excellent customer service or customer delivery.
- Ability to contribute to the creation of dynamic training materials that support knowledge transfer.
- Flexibility to travel throughout Wales and potentially the UK to deliver training and service on-site with customers.
If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
Clinical Systems Trainer employer: Egton Medical Information Systems
Contact Detail:
Egton Medical Information Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Systems Trainer
✨Tip Number 1
Familiarise yourself with the EMIS Web system, as this is the primary software you'll be training others on. Understanding its features and functionalities will not only boost your confidence but also enable you to answer questions effectively during training sessions.
✨Tip Number 2
Network with current Clinical Software Trainers or professionals in similar roles. Engaging with them can provide insights into their experiences and tips on how to excel in the position, which can be invaluable during your training delivery.
✨Tip Number 3
Showcase your passion for customer service by preparing examples of how you've successfully engaged with clients or customers in the past. This will demonstrate your ability to connect with diverse audiences, a key aspect of the role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to travel across Wales. Highlight any previous experiences where you've adapted to different environments or schedules, as this will show your readiness for the demands of the job.
We think you need these skills to ace Clinical Systems Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, coaching, or mentoring. Emphasise any customer service roles you've held and how they relate to the Clinical Systems Trainer position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your eagerness to learn about clinical software training. Mention specific examples of how you've successfully trained or mentored others in the past.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure that your application reflects your ability to communicate clearly. Use concise language and structure your documents well.
Highlight Flexibility and Travel Readiness: Mention your willingness to travel across Wales and your ability to adapt to different training environments. This shows that you understand the job requirements and are prepared for the demands of the role.
How to prepare for a job interview at Egton Medical Information Systems
✨Show Your Passion for Training
Make sure to express your enthusiasm for training and mentoring during the interview. Share any relevant experiences, even if they are not directly related to clinical software, to demonstrate your ability to engage and educate others.
✨Understand the Optum System
Familiarise yourself with the Optum system, particularly EMIS Web, before the interview. This will show your initiative and help you discuss how you can effectively deliver training on this platform.
✨Highlight Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare examples of how you've successfully communicated complex information in the past. This could be through previous training sessions or customer service interactions.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your willingness to travel and adapt to different training environments. Share any experiences where you've had to adjust your approach based on the audience or setting to ensure effective learning.
