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- Tasks: Be the friendly face of our practice, helping patients and managing appointments.
- Company: Join a supportive GP practice in the heart of Pontypridd.
- Benefits: Enjoy NHS pension, generous leave, and free flu jabs.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths; admin experience preferred.
- Other info: Flexible hours with a focus on work/life balance.
The predicted salary is between 19800 - 23850 £ per year.
Receptionist/Administrator
Pontypridd nr Cardiff
Permanent
Full Time: 37.5 hrs pw. Monday to Friday (Part time applicants considered)
£23,848.50 per annum depending on experience
An opportunity has arisen at our busy town centre practice for a receptionist/administration clerk. The post requires great communication and organisational skills with the ability to deliver our services with empathy and compassion whilst working within guidelines. The successful candidate will need to be flexible and work our shift system and The post will be based at the main surgery in Pontypridd. However, on occasions cover may be needed in our branch surgeries at Tonteg and Ynysybwl. We are a Vision Practice and full training will be given. The post is full time, 37.5 hours per week, 7.5hrs a day Monday to Friday.
Please ensure your CV meets the minimum requirements detailed below. The post will be subject to a DBS check.
MAIN DUTIES OF THE JOB
To be the first point of contact for patients over the telephone and in person, making appointments, care navigating and dealing with routine queries. Preparing patients\’ repeat prescriptions and dealing with prescription queries. Accurately filing and scanning patient data. Providing administrative support in accordance with practice protocols.
OVERVIEW OF THE ORGANISATION
We are a 7-partner, 7-salaried GP practice, based in the town centre of Pontypridd, with branches at Tonteg and Ynysybwl. We have a full complement of nurses and pharmacists supported by our receptionist/administrators and practice manager.
We are a training practice with a great ethos for education and promoting a healthy work/life balance.
DUTIES AND RESPONSIBILITIES
Provide exceptional service to our patients at the reception desk, updating computer on patients\’ arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients\’ requests and there is occasional exposure to difficult/demanding situations.
Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.
First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.
Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.
Retrieve, scan and file medical records as required ensuring accuracy.
Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.
Preparing files for all new patients.
Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.
Monitor registration links in accordance with practice protocol.
Demonstrate duties to new staff.
Participate in the development of protocols through contribution to staff meetings.
Summarising of clinical records under supervision of office manager ensuring accuracy.
Accept responsibility for own development and update PDP as appropriate.
Liaise with and support all members of the primary care team.
Alert the Management Team to issues of quality and risk.
Salary:
· £23,848.50 per annum pro rata depending on experience
Benefits:
- NHS pension
- Free flu jabs
- Sick pay
- Generous annual leave allowance
- Uniform
- Monday to Friday, No weekends
Experience:
- Administrative Assistants & Receptionists: 1 year (preferred)
- General Practice or Healthcare environment: 1 year (preferred)
Education:
- Education to GCSE level, including English and Maths
Job Type: Full-time
Pay: £23,848.50 per year
Language:
- English (preferred)
Work Location: In person
Receptionist/Administrator employer: eglwysbach surgery
Contact Detail:
eglwysbach surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working in different locations and handling various tasks. Show that you're open to learning and can handle change with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and organisational skills, as these are key for the Receptionist/Administrator role. We want to see how your experience aligns with what we’re looking for, so don’t be shy about showcasing relevant roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional service and your ability to handle challenging situations with empathy. We love seeing candidates who can connect with our ethos.
Follow the Application Guidelines: Ensure you meet the minimum requirements listed in the job description. This includes having the right educational background and experience. We want to make sure you’re a great fit for our team, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the practice!
How to prepare for a job interview at eglwysbach surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the main duties listed in the job description, such as managing appointments and handling prescription queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Compassion
This role requires delivering services with empathy. Think of instances where you've shown compassion in a professional setting, whether it was helping a distressed customer or supporting a colleague. Sharing these experiences will highlight your suitability for the role and align with the practice's ethos.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they handle difficult patient interactions. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.