At a Glance
- Tasks: Be the welcoming face of our surgery, managing appointments and supporting patients.
- Company: Join a well-established GP practice with a friendly and collaborative team.
- Benefits: Enjoy a great benefits package including NHS pension, generous leave, and free flu jabs.
- Other info: Training provided, with excellent career development opportunities in a supportive environment.
- Why this job: Make a real difference in patients' lives while enjoying a healthy work-life balance.
- Qualifications: GCSEs in English and Maths; NVQ level 2/3 preferred but not essential.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity to be part of a dynamic team at our busy town centre practice. You'll be the welcoming face of our surgery, providing essential support to patients and ensuring their healthcare journey is as smooth as possible.
Heres why youll love working with us:
- Work-Life Balance: Monday to Friday shifts with no weekend work.
- Excellent Benefits Package: Including NHS pension, generous annual leave allowance, free flu jabs, uniform, and sick pay.
- Career Development: were a training practice, committed to education and supporting your professional growth.
- Friendly Environment: Be part of a collaborative and compassionate team.
Main duties of the job
What Youll Be Doing
- Be the first point of contact for patients both in person and over the phone.
- Manage appointments, process repeat prescriptions and provide general administrative support.
- Accurately update and maintain patient records.
- Collaborate with colleagues across our main and branch surgeries to deliver high-quality service.
- Handle queries and navigate care for patients with empathy and professionalism.
About us
About Us
Were a well-established GP practice with 7 partners and 7salaried GPs, serving patients in Pontypridd and at our branches in Tonteg andYnysybwl. Supported by a skilled team of nurses, pharmacists, andadministrative staff, we pride ourselves on delivering exceptional care whilemaintaining a healthy work-life balance for our team.
Job responsibilities
DUTIES AND RESPONSIBILITIES
Provide exceptional service to our patients at thereception desk, updating computer on patients arrival and dealing with a rangeof routine queries including prescription requests. Problem-solve issues withincompetency (with senior staff always available for support). Concentration isrequired to deal with patients' requests and there is occasional exposure todifficult/demanding situations.
Prepare consulting rooms replenishing stationeryand ensuring rooms are neat and tidy.
First point of contact for patients who telephone,managing appointments, dealing with routine queries, giving results etc wheremore senior staff are always available.
Retrieve, scan and file medical records as requiredensuring accuracy.
Daily allocating of pathology results toappropriate GP and contacting patients as per protocol.
Preparing files for all new patients.
Updating practice systems with data gathered from avariety of sources e.g hospital letters, through scanning, electronic links andCervical Screening Wales ensuring accuracy.
Processing routine requests for repeatprescriptions with guidance from office manager as per protocol ensuringaccuracy.
Monitor registration links in accordance withpractice protocol.
Demonstrate duties to new staff.
Participate in the development of protocols throughcontribution to staff meetings.
Summarising of clinical records under supervisionof office manager ensuring accuracy.
Accept responsibility for own development andupdate PDP as appropriate.
Liaise with and support all members of the primarycare team.
Alert the Management Team to issues of quality andrisk.
Person Specification
Experience
- Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.
Key Skills
- Strong communication and organisational skills with a compassionate approach.
- Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).
Qualifications
- GCSE-level education including English and Maths.
- Qualified to NVQ level 2/3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist Administrator in Pontypridd employer: Eglwysbach Medical Practice
Join our well-established GP practice in the heart of Pontypridd, where you'll be part of a friendly and collaborative team dedicated to providing exceptional patient care. Enjoy a healthy work-life balance with Monday to Friday shifts, an excellent benefits package including NHS pension and generous annual leave, and ample opportunities for career development in a supportive environment. We pride ourselves on fostering a compassionate workplace that values your professional growth while ensuring a smooth healthcare journey for our patients.
Contact Details:
Eglwysbach Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator in Pontypridd
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. This will help you feel more confident and ready to tackle those tricky questions when they come up.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show you're serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist Administrator in Pontypridd
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in healthcare or customer service that showcase your ability to handle patient queries with empathy and professionalism.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our practice.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Eglwysbach Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Receptionist Administrator, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Empathy and Professionalism
In healthcare, empathy is crucial. Think of scenarios where you've had to handle difficult situations with patients or clients. Be ready to discuss how you approached these moments with compassion and professionalism, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support work-life balance. This shows that you're not just interested in the role, but also in how you can grow within the practice.
