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- Tasks: Provide top-notch tech support and solve complex issues for users in a fast-paced environment.
- Company: Join a leading investment manager known for its innovative, collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting critical operations with cutting-edge technology.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a passion for problem-solving.
The predicted salary is between 50000 - 70000 ÂŁ per year.
Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer‑driven trading firm. Today, EG operates as a diversified, multi‑strategy investment platform that combines systematic research with selective discretionary approaches. EG's multi‑manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support.
The firm’s collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets. We are seeking an End User Services Engineer to join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high‑performance technology operations across all business units.
This role requires hands‑on end‑user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast‑paced, mission‑critical environment. The ideal candidate will have combined deep technical knowledge with outstanding communication and problem‑solving skills, consistently delivering “white glove” service while improving systems and processes.
This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission‑critical operations within a high‑performance environment.
Key Responsibilities- Deliver high‑quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after‑hours and weekend on‑call coverage as part of a support rotation.
- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritization skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud‑based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies.
- Ability to work independently, manage priorities, and maintain attention to detail in a fast‑paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high‑touch support.
- Clear communication: You build trust through empathy, clarity, and accountability.
- Proactive mindset: You anticipate issues and improve systems before problems arise.
- Ownership: You take initiative and follow through until the issue is resolved.
- Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.
End User Services Engineer London employer: Eglp
Contact Detail:
Eglp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Engineer London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for IT support roles and practice your responses. We want to see how you think on your feet and tackle complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Engineers Gate.
We think you need these skills to ace End User Services Engineer London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the End User Services Engineer role. Highlight your IT support experience, especially in financial services, and don’t forget to mention any specific technologies you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about the role and how your proactive mindset and problem-solving skills make you a great fit for our team.
Showcase Your Communication Skills: Since this role involves supporting traders and executives, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eglp
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and mobile platforms. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this role demands a solid understanding of hardware, software, and network issues.
✨Show Off Your Communication Skills
Since you'll be interfacing with traders and executives, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users, as this will demonstrate your ability to provide that 'white glove' service they’re looking for.
✨Demonstrate Proactive Problem-Solving
Prepare to share instances where you've anticipated issues before they became problems. Highlight any improvements you've made to systems or processes, as this aligns perfectly with their value of a proactive mindset and ownership.
✨Familiarise Yourself with Their Tools
Research the specific tools and technologies mentioned in the job description, like Intune for mobile device management and the ITSM platform for support requests. Being knowledgeable about these will show your genuine interest in the role and readiness to hit the ground running.