At a Glance
- Tasks: Serve customers, provide product advice, and assist with stock control in a busy trade counter.
- Company: Join Eglantine Timber, a family-run business with over 40 years of experience.
- Benefits: Enjoy a competitive salary, staff discounts, and opportunities for training and development.
- Other info: Full-time hours with a supportive working environment and career growth potential.
- Why this job: Be part of a friendly team and make a real impact in a fast-paced environment.
- Qualifications: Customer service experience and a positive attitude are key; training provided.
The predicted salary is between 22000 - 26000 £ per year.
Due to continued growth, Eglantine Timber is seeking a motivated and customer-focused Trade Counter Assistant to join our busy and friendly team in Whiteabbey. Established for over 40 years, Eglantine Timber is a well-known, family-run business supplying timber, fencing, decking, sheds, landscaping products and building materials to trade and retail customers across Northern Ireland. This is an excellent opportunity for someone who enjoys dealing with customers, working in a fast-paced environment, and being part of a hardworking team.
The Role
- Serving trade and retail customers in a professional and friendly manner
- Providing product advice and helping customers select suitable materials
- Processing sales and handling payments through the till system
- Answering telephone and email enquiries
- Assisting with stock control and merchandising displays
- Supporting the yard and warehouse teams when required
- Maintaining a clean, organised and safe working environment
What We're Looking For
- Previous experience in a trade counter, builders merchant, retail or customer service role
- Good communication and interpersonal skills
- A positive attitude and willingness to learn
- Strong organisational skills and attention to detail
- Ability to work well as part of a team
- Basic computer skills
- Experience within timber, hardware, fencing, landscaping or building materials would be advantageous but is not essential, as full training will be provided for the right candidate.
What We Offer
- Competitive salary based on experience
- Full-time permanent position
- Staff discount
- Opportunities for training and development
- Friendly and supportive working environment
- Long-established and respected local company
Hours
Full-time 8.00am - 5.00pm mon - fri, including Saturday mornings 9am - 12noon on a rota basis.
To apply, please submit your CV via the apply now button below.
Trade Counter Assistant JBLE1_NI in Newtownabbey employer: Eglantine Timber
Eglantine Timber is an excellent employer that prides itself on fostering a friendly and supportive work culture, making it an ideal place for those who thrive in customer-focused roles. With over 40 years of experience, the company offers competitive salaries, staff discounts, and ample opportunities for training and development, ensuring that employees can grow alongside the business in the vibrant community of Whiteabbey.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant JBLE1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eglantine Timber. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of some scenarios where you might need to help someone choose the right materials or handle a tricky situation. Role-play with a friend if you can!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent Eglantine Timber well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Trade Counter Assistant JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Trade Counter Assistant role. Highlight any customer service or retail experience you have, as well as your ability to work in a team.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Eglantine Timber and how you can contribute to the team.
Show Off Your Communication Skills:Since this role involves dealing with customers, make sure your written application showcases your communication skills. Keep it clear, concise, and friendly – just like how you’d interact with customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to see what you’ve got!
How to prepare for a job interview at Eglantine Timber
✨Know Your Products
Familiarise yourself with the types of timber, fencing, and building materials that Eglantine Timber offers. Being able to discuss these products confidently will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled inquiries or resolved issues, as this role is all about making customers feel valued and supported.
✨Demonstrate Team Spirit
Eglantine Timber values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities or how the team collaborates on busy days. This demonstrates your eagerness to be part of their friendly environment.
