At a Glance
- Tasks: Serve customers, provide product advice, and assist with stock control in a busy trade environment.
- Company: Join Eglantine Timber, a family-run business with over 40 years of experience.
- Benefits: Enjoy a competitive salary, staff discounts, and opportunities for training and development.
- Other info: Full-time hours with a supportive working environment and career growth potential.
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Customer service experience and a positive attitude are key; training provided!
The predicted salary is between 22000 - 26000 € per year.
Due to continued growth, Eglantine Timber is seeking a motivated and customer-focused Trade Counter Assistant to join our busy and friendly team in Whiteabbey. Established for over 40 years, Eglantine Timber is a well-known, family-run business supplying timber, fencing, decking, sheds, landscaping products and building materials to trade and retail customers across Northern Ireland. This is an excellent opportunity for someone who enjoys dealing with customers, working in a fast-paced environment, and being part of a hardworking team.
The Role
- Serving trade and retail customers in a professional and friendly manner
- Providing product advice and helping customers select suitable materials
- Processing sales and handling payments through the till system
- Answering telephone and email enquiries
- Assisting with stock control and merchandising displays
- Supporting the yard and warehouse teams when required
- Maintaining a clean, organised and safe working environment
What We're Looking For
- Previous experience in a trade counter, builders merchant, retail or customer service role
- Good communication and interpersonal skills
- A positive attitude and willingness to learn
- Strong organisational skills and attention to detail
- Ability to work well as part of a team
- Basic computer skills
- Experience within timber, hardware, fencing, landscaping or building materials would be advantageous but is not essential, as full training will be provided for the right candidate.
What We Offer
- Competitive salary based on experience
- Full-time permanent position
- Staff discount
- Opportunities for training and development
- Friendly and supportive working environment
- Long-established and respected local company
Hours
Full-time 8.00am - 5.00pm mon - fri, including Saturday mornings 9am - 12noon on a rota basis.
To apply, please submit your CV via the apply now button below.
Trade Counter Assistant in Belfast employer: Eglantine Timber
Eglantine Timber is an excellent employer, offering a supportive and friendly work environment where employees can thrive. With over 40 years of experience in the industry, we provide competitive salaries, staff discounts, and ample opportunities for training and development, making it an ideal place for those looking to grow their careers while serving our valued customers in Whiteabbey.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eglantine Timber. Understand their products and values so you can show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your chat.
✨Tip Number 3
Dress the part! Even though it’s a trade counter, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Counter Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Trade Counter Assistant role. Highlight any customer service or retail experience you have, as well as your ability to work in a team.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Eglantine Timber and how you can contribute to the team.
Show Off Your Communication Skills:Since this role involves dealing with customers, make sure your application showcases your communication skills. Use clear and friendly language, and don’t hesitate to share examples of how you've helped customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows your interest in joining our friendly team!
How to prepare for a job interview at Eglantine Timber
✨Know Your Products
Familiarise yourself with the types of timber, fencing, and building materials that Eglantine Timber offers. Being able to discuss these products confidently will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went the extra mile for a customer, as this role is all about creating positive interactions.
✨Demonstrate Team Spirit
Eglantine Timber values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your colleagues or contributed to a team goal.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the Trade Counter Assistant role. It shows your genuine interest in the position and the company.
