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- Tasks: Manage motorway incidents and coordinate roadspace bookings for the National Highways.
- Company: Join Egis, a global leader in sustainable engineering and consulting.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on transport safety while working in a dynamic environment.
- Qualifications: Experience with roadspace booking and strong attention to detail required.
- Other info: Work in a supportive team with a focus on health, safety, and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Overview
About Us
Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.
In the UK we’re proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.
The M40 motorway is just over 123kms (about 76.43 mi) long, linking London and the M25 with Birmingham, with high traffic levels ranging from 90,000 to 140,000 daily. The contract is for routine O&M services, and provision of a dedicated incident response unit. There are 110+ staff across 3 depots. The contract also includes the management of road incidents, road availability / road-space bookings, and running Network Control Centre (NCC).
About The Role
MISSION & MAIN ACTIVITIES:
Reporting to the ERO M40 NCC Lead, the Network Control Centre operator will be responsible for motorway incident management, abnormal load notification processing, booking of roadspace onto National Highways booking system (NEMS) as requested by internal and external parties and assisting with Customer Contact Centre enquiries, claims and complaints. The role will also require supporting different departments and aspects of the maintenance contract on the M40 Motorway.
Key Responsibilities
- Accurately log jobs for motorway incident management such as, but not limited to: collisions, debris, defects and vandalism.
- Collect and record data to support Red and Green claims.
- Book relevant road space for all parties as requested onto the National Highways booking system (NEMS).
- Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification.
- Compile and submit daily, weekly, and monthly reports and KPIs.
- Record data on various databases and spreadsheets to meet the National Highways Audit requirements.
- Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalate issues where necessary.
- Assist with logging, closing and compiling information & data for Customer Contact Centre enquiries and claims.
- Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead.
- Assist with the reporting of near misses, undesired circumstances and injuries in line with Health and Safety regulations and processes.
- Record and check abnormal load movements and special orders against an exception criterion and escalate where needed.
- Assist with training and development of new team members as required by the NCC Lead.
- Undertake gate opening responsibility for all 3 operational depots across the M40 contract and assist with receiving deliveries.
- Support the 24/7 operation and assist with cover for shifts, sick leave and holiday periods.
- To work a 4 on 4 off 12 hour shift pattern.
- Contribute to the development of best practice and standard operating procedures for the team.
- Develop a good working relationship with our client and partners.
- To fully engage with the promotion and adoption of any current and future health, safety and wellbeing initiatives rolled out by Egis Road operation M40 Ltd and/or Egis UK.
- Participate in training programs to stay updated on best practice in Highway maintenance and NEMS compliance.
- To carry out other such related duties as may be required.
What do we need from you?
- Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS).
- Strong attention to detail and accuracy.
- Ability to remain calm under pressure.
- Proven experience in a fast-paced operational environment.
- Proficient in MS Office Suite, including Excel, Word, and SharePoint.
- Excellent verbal and written communication skills.
- Self-motivated with a proactive approach to problem-solving.
- Capable of working independently and collaboratively.
- Strong organisational skills and ability to manage time effectively.
- Skilled in prioritising tasks effectively, ensuring urgent and high-impact work is addressed promptly.
What’s in it for you?
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position.
Network Control Centre Operator in High Wycombe employer: Egis in ANZ
Contact Detail:
Egis in ANZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Control Centre Operator in High Wycombe
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Egis or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to motorway incident management and roadspace booking. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview. Bring examples of how you've handled high-pressure situations or managed complex tasks in the past. This will help us see how you can contribute to our team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Egis.
We think you need these skills to ace Network Control Centre Operator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Control Centre Operator role. Highlight your experience with roadspace booking and the National Highways Network Event Management system (NEMS) to show us you’ve got what it takes!
Show Off Your Skills: Don’t forget to showcase your strong attention to detail and ability to stay calm under pressure. We want to see how your skills align with our needs, so give us examples that demonstrate your capabilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission of building a sustainable world. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Egis in ANZ
✨Know Your Stuff
Make sure you brush up on your knowledge of the National Highways Network Event Management System (NEMS) and roadspace booking. Familiarise yourself with the key responsibilities of the role, especially motorway incident management and data recording. This will show that you're serious about the position and ready to hit the ground running.
✨Stay Calm Under Pressure
Given the fast-paced nature of the job, practice how you would handle stressful situations. Think of examples from your past experiences where you successfully managed pressure. Being able to articulate these moments will demonstrate your ability to remain composed when things get hectic.
✨Show Off Your Communication Skills
Since the role involves liaising with various teams and clients, be prepared to showcase your verbal and written communication skills. You might want to bring examples of reports or communications you've handled in previous roles. This will help illustrate your proficiency and attention to detail.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific projects they’re working on. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
