At a Glance
- Tasks: Analyse customer feedback, support insights, and improve customer journeys.
- Company: Join EGGER, a global leader in wood-based products with a supportive culture.
- Benefits: Gain real responsibility, develop skills, and enjoy flexible working options.
- Other info: Dynamic environment with opportunities for learning and collaboration.
- Why this job: Make a genuine impact on customer experiences while growing your career.
- Qualifications: Studying for an undergraduate degree; data skills and enthusiasm are key.
The predicted salary is between 18000 - 25000 € per year.
Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.
Why Join EGGER? At EGGER, you won’t just observe, you’ll contribute. You’ll become an active part of a supportive team working across the business to understand customer needs, improve their journeys, and drive high quality service. It’s a fantastic opportunity to gain hands on experience in a growing discipline that blends data, communication, and problem solving.
What You’ll Be Doing
- Analyse customer feedback and performance data to uncover trends and opportunities.
- Support the creation of customer insight reports, dashboards, and presentations.
- Help map customer journeys and propose ideas to make them better.
- Contribute to cross‑functional projects that improve service and customer satisfaction.
- Assist in maintaining and enhancing key CX tools and digital platforms.
- Carry out data quality checks and support regular reporting.
- Communicate updates on CX initiatives across the organisation.
- Get involved in testing new systems, tools, or process updates.
- Provide admin and coordination support to the CX team.
Who We’re Looking For
- Currently studying for an undergraduate degree (in at least your 2nd year).
- Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
- Confident working with data and willing to build your analytical skills further.
- A clear and enthusiastic communicator.
- Organised, adaptable, and keen to collaborate with people across different teams.
- Curious, proactive, and motivated by problem‑solving.
- Competent with Microsoft Office, especially Excel and PowerPoint.
What You’ll Gain
- Real responsibility and meaningful work from day one.
- Experience in a rapidly evolving professional field (CX).
- Exposure to multiple business functions and senior colleagues.
- A supportive manager and team committed to helping you grow.
- Practical skills in analytics, digital tools, journey mapping, and project support.
- Insight into how large‑scale businesses deliver high‑quality customer experiences.
Ready to Kick‑Start Your Career? If you’re enthusiastic about understanding customers, improving processes, and working with data and people alike, this is the placement for you. Apply now and help shape the future of customer experience at EGGER!
Your Chances And Benefits
- Learning and Development
- Health and Wellbeing Management
- Company Pension Scheme
- Flexible / Hybrid Policies
- Environmental and Sustainable Global Business
Your Contact
Philip Maloney, HR, T +44 1434 613361
About EGGER
We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
Customer Experience & Process Intern in Northumberland employer: EGGER UK
EGGER is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions truly matter. Located in Hexham, this role offers you the chance to gain hands-on experience in customer experience while being supported by a dedicated team committed to your professional growth. With a focus on learning and development, flexible working policies, and a commitment to sustainability, EGGER provides a rewarding environment for aspiring professionals eager to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Process Intern in Northumberland
✨Tip Number 1
Network like a pro! Reach out to current or former interns at EGGER on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching EGGER’s customer experience initiatives. Show us that you’re genuinely interested in how they improve customer journeys. Bring your ideas to the table – we love creativity!
✨Tip Number 3
Practice your data analysis skills before the interview. Brush up on Excel and PowerPoint, and be ready to discuss how you would use these tools to analyse customer feedback. We want to see your analytical side shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at EGGER.
We think you need these skills to ace Customer Experience & Process Intern in Northumberland
Some tips for your application 🫡
Show Your Curiosity:Make sure to highlight your curiosity and analytical skills in your application. We want to see how you can turn data into insights that improve customer experiences, so share any relevant projects or experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with what we’re looking for.
Be Enthusiastic:Let your passion for customer experience shine through in your writing. We’re looking for someone who’s excited about improving processes and making a difference, so don’t hold back on expressing your enthusiasm!
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at EGGER UK
✨Know Your Customer Experience Basics
Before the interview, brush up on key concepts in customer experience (CX). Understand what makes a great customer journey and be ready to discuss how data and insights can improve it. This will show your enthusiasm and readiness to contribute to EGGER's mission.
✨Show Off Your Analytical Skills
Prepare to talk about any relevant projects or coursework where you've analysed data or customer feedback. Bring examples of how you’ve uncovered trends or made recommendations based on your findings. This will demonstrate your analytical mindset and problem-solving abilities.
✨Communicate Clearly and Enthusiastically
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, think of ways to express your ideas enthusiastically. You might even want to prepare a few questions about the team’s current projects to show your interest.
✨Be Ready to Collaborate
EGGER values teamwork, so be prepared to discuss how you’ve worked with others in the past. Think of examples where you’ve contributed to group projects or collaborated across different teams. Highlighting your adaptability and willingness to work together will resonate well with the interviewers.
