At a Glance
- Tasks: Analyse customer feedback and improve their journeys with data-driven insights.
- Company: Join EGGER, a global leader in wood-based products with a supportive culture.
- Benefits: Gain real responsibility, flexible policies, and health benefits while developing your skills.
- Other info: Experience a collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a genuine impact on customer experiences and grow your career in a dynamic field.
- Qualifications: Studying for an undergraduate degree; analytical and communication skills are key.
The predicted salary is between 18000 - 25000 € per year.
Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.
Why Join EGGER? At EGGER, you won’t just observe, you’ll contribute. You’ll become an active part of a supportive team working across the business to understand customer needs, improve their journeys, and drive high quality service. It’s a fantastic opportunity to gain hands on experience in a growing discipline that blends data, communication, and problem solving.
What You’ll Be Doing
- Analyse customer feedback and performance data to uncover trends and opportunities.
- Support the creation of customer insight reports, dashboards, and presentations.
- Help map customer journeys and propose ideas to make them better.
- Contribute to cross‑functional projects that improve service and customer satisfaction.
- Assist in maintaining and enhancing key CX tools and digital platforms.
- Carry out data quality checks and support regular reporting.
- Communicate updates on CX initiatives across the organisation.
- Get involved in testing new systems, tools, or process updates.
- Provide admin and coordination support to the CX team.
Who We’re Looking For
- Currently studying for an undergraduate degree (in at least your 2nd year).
- Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
- Confident working with data and willing to build your analytical skills further.
- A clear and enthusiastic communicator.
- Organised, adaptable, and keen to collaborate with people across different teams.
- Curious, proactive, and motivated by problem‑solving.
- Competent with Microsoft Office, especially Excel and PowerPoint.
What You’ll Gain
- Real responsibility and meaningful work from day one.
- Experience in a rapidly evolving professional field (CX).
- Exposure to multiple business functions and senior colleagues.
- A supportive manager and team committed to helping you grow.
- Practical skills in analytics, digital tools, journey mapping, and project support.
- Insight into how large‑scale businesses deliver high‑quality customer experiences.
Ready to Kick‑Start Your Career? If you’re enthusiastic about understanding customers, improving processes, and working with data and people alike, this is the placement for you. Apply now and help shape the future of customer experience at EGGER!
Your Chances And Benefits
- Learning and Development
- Health and Wellbeing Management
- Company Pension Scheme
- Flexible / Hybrid Policies
- Environmental and Sustainable Global Business
Your Contact
Philip Maloney, HR, T +44 1434 613361
About EGGER
We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
Customer Experience & Process Intern in Hexham employer: EGGER UK
EGGER is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions truly matter. Located in Hexham, this role offers you the chance to gain hands-on experience in customer experience while being supported by a dedicated team committed to your professional growth. With a focus on learning and development, flexible working policies, and a commitment to sustainability, EGGER provides a rewarding environment for those eager to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Process Intern in Hexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EGGER on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Experience & Process Intern role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching EGGER’s customer experience initiatives. Think of specific examples where you’ve used data or creativity to solve problems. We want to see how your ideas can genuinely make a difference!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you would analyse customer feedback and performance data. We love candidates who can turn insights into actionable improvements, so come prepared with your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the customer experience at EGGER.
We think you need these skills to ace Customer Experience & Process Intern in Hexham
Some tips for your application 🫡
Show Your Curiosity:In your application, let us see your curiosity shine through! Share examples of how you've explored customer experiences or tackled problems in the past. We love candidates who are eager to learn and grow.
Be Data-Driven:Since this role involves analysing customer feedback and performance data, make sure to highlight any relevant experience you have with data analysis. Whether it's coursework or personal projects, show us how you can turn numbers into insights!
Communicate Clearly:As a clear and enthusiastic communicator, your written application should reflect that! Use straightforward language and structure your thoughts well. We want to see how you can convey ideas effectively, just like you would in a team setting.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at EGGER UK
✨Know Your Customer Experience Basics
Before the interview, brush up on key concepts in customer experience (CX). Understand what makes a great customer journey and be ready to discuss how data and insights can improve it. This will show your enthusiasm and readiness to contribute.
✨Show Off Your Analytical Skills
Prepare to talk about any relevant projects or coursework where you've worked with data. Be specific about the tools you used, like Excel, and how you analysed data to draw conclusions. This will demonstrate your capability and confidence in handling data.
✨Be Ready to Collaborate
Since the role involves working across different teams, think of examples where you've successfully collaborated with others. Highlight your communication skills and adaptability, as these are crucial for contributing to cross-functional projects.
✨Ask Insightful Questions
Prepare thoughtful questions about EGGER’s customer experience initiatives or the tools they use. This shows your genuine interest in the role and helps you understand how you can make a meaningful impact during your placement.
