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- Tasks: Manage customer orders and ensure smooth processing for an excellent experience.
- Company: Join Northumberland’s largest family-owned manufacturing employer with a focus on wellbeing.
- Benefits: Enjoy competitive salary, private health plan, and 26.5 days holiday plus bank holidays.
- Why this job: Be part of a friendly team and develop your skills in a dynamic environment.
- Qualifications: Strong IT skills and a customer-focused approach are essential.
- Other info: Opportunities for career growth and a commitment to sustainability.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you organised, customer‑focused, and confident communicating with a wide range of people? Do you enjoy helping customers, solving problems, and keeping processes running smoothly? Join our friendly and fast‑paced Customer Services team and play an essential role in delivering the high‑quality service EGGER is known for.
As a Customer Service Coordinator, you’ll manage customer orders from start to finish, ensuring accuracy, efficiency, and an excellent experience every time. You’ll work closely with teams across the business, so if you enjoy variety and building strong working relationships, this role offers plenty of opportunity to shine.
Responsibilities
- Ensure smooth and accurate order processing
- Receive and progress customer orders using the SAP Sales & Distribution system.
- Create delivery notes to meet customer delivery expectations.
- Use company systems to confirm correct pricing and update details where needed.
- Create Credit and Debit Notes when required.
- Coordinate across the business
- Liaise with Sales offices, Production Planners, Material Control and Despatch teams to ensure orders progress efficiently.
- Share any new sales leads with the relevant salesperson.
- Support account and admin processes
- Monitor customer accounts, chase overdue payments, and help maintain accurate records.
- Carry out a range of administrative duties as directed by the Customer Services Team Leaders.
- Maintain an organised and efficient system for all Customer Service functions.
Qualifications
- Strong IT skills, particularly in Microsoft Office.
- Experience with SAP or CRM systems (desirable but not essential).
- Excellent organisation skills and the ability to work to deadlines.
- A personable and confident telephone manner.
- A customer‑focused approach with good interpersonal skills.
- A team‑oriented mindset with a willingness to support colleagues.
Benefits
- Join Northumberland’s largest family-owned manufacturing employer, where employee wellbeing, safety, and development are core to how we work.
- Competitive salary and pension scheme (with Life Assurance).
- Private Health Cash Plan.
- Annual Christmas bonus and festive gift.
- Annual lifestyle and wellbeing checks.
- The opportunity to work for an international business operating across 11 countries.
- 26.5 days holiday plus bank holidays.
- Enhanced maternity and paternity leave.
- Subsidised school holiday kids clubs.
- A sustainability-focused employer committed to environmental responsibility.
- Tailored training and career development opportunities.
- A range of wellbeing initiatives.
- On-site restaurant and free weekly fruit.
- Free parking in a secure staff car park.
Applications close 12 February 2026
Contact: Philip Maloney, HR, T +44 1434 613361
Customer Service Coordinator in Hexham employer: EGGER (UK) Limited
Contact Detail:
EGGER (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Hexham
✨Tip Number 1
Network like a pro! Reach out to current employees at EGGER on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine, so show off those problem-solving skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Customer Service Coordinator in Hexham
Some tips for your application 🫡
Show Your Organisational Skills: As a Customer Service Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to demonstrate how you’ve kept things on track.
Emphasise Your Customer Focus: We love candidates who are passionate about helping customers! In your application, share stories that showcase your customer service skills and how you've gone the extra mile to solve problems or enhance the customer experience.
Be Confident in Your Communication: Since you'll be liaising with various teams, it's important to show off your communication skills. Use clear and concise language in your application, and don’t hesitate to mention any experience you have in working collaboratively with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll find all the details you need to submit your application. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at EGGER (UK) Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with order processing, customer interactions, and how to use systems like SAP. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves communicating with a wide range of people, be ready to demonstrate your interpersonal skills. Think of examples where you've successfully resolved customer issues or built strong relationships with colleagues. This will highlight your customer-focused approach and team-oriented mindset.
✨Be Organised and Efficient
The job requires excellent organisation skills, so come prepared with a plan for how you manage tasks and deadlines. You might want to share specific strategies you use to keep track of orders or handle multiple requests at once. This will show that you can maintain an organised system for all Customer Service functions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
