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- Tasks: Lead customer experience improvements and collaborate across teams to enhance processes.
- Company: Join EGGER, a leading family-owned manufacturer in Northumberland.
- Benefits: Competitive salary, health cash plan, generous holiday, and professional development opportunities.
- Why this job: Make a real impact on customer experiences while growing your career in a dynamic environment.
- Qualifications: Strong organisational skills and confidence in Microsoft Office; great communication and coaching abilities.
- Other info: Enjoy a supportive workplace focused on sustainability and employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about improving customer experiences and driving meaningful change? Do you enjoy collaborating with people across different teams to deliver smarter, more efficient ways of working? This is an exciting opportunity to grow your career within one of Northumberland’s largest and most successful manufacturing employers.
As a Customer Experience & Continuous Improvement Specialist at EGGER, you’ll play a key role in shaping how our customers interact with us, helping to refine processes, support digital tools, and ensure that every experience reflects the high standards we’re known for. This is a varied, hands-on role with plenty of scope to learn, influence, and develop.
What you’ll do:
- Lead and support improvement projects
- Take the lead on customer-facing improvement initiatives, working collaboratively with internal departments and customers.
- Manage internal commercial improvement projects, partnering with colleagues and managers across the business.
- Deliver training and coaching to support positive change.
- Drive continuous improvement
- Monitor the outcomes of improvement projects and provide clear, ongoing reporting.
- Act as the SAP Key User for the UK Customer Services and Commercial teams—supporting group-wide projects and identifying opportunities to enhance efficiency and customer experience.
- Contribute to the development of future ideas and initiatives that optimise our systems, processes, and customer journey.
- Support digital customer tools
- Assist with EDI and Customer Portal developments, ensuring smooth operation internally and externally.
- Gain cross-functional experience
- Work closely with our Sales and Marketing teams on joint projects to broaden your business understanding.
- Help to host factory tours for customers and key stakeholders.
- Attend customer meetings as part of ongoing projects designed to improve EGGER processes and enhance customer satisfaction.
What we’re looking for:
- Confident use of Microsoft Office, especially Word, Excel and Outlook.
- Strong organisational skills, with the ability to plan and work to deadlines.
- Great interpersonal skills and the ability to collaborate effectively.
- Good coaching and influencing abilities.
- Excellent written and verbal communication.
- Confidence in presenting to both internal teams and customers.
If you’re enthusiastic about improving processes, curious about how things work, and motivated by making a difference to the customer experience, we’d love to hear from you.
What we offer:
- A competitive salary and pension scheme (including Life Assurance).
- Private Health Cash Plan.
- Annual Christmas bonus and festive gift.
- Annual lifestyle and wellbeing checks.
- The opportunity to work for an international business operating across 11 countries.
- 26.5 days holiday plus bank holidays.
- Enhanced maternity and paternity leave.
- Subsidised school holiday kids clubs.
- An employer focused on environmental responsibility and sustainability.
- Tailored training and career development.
- A range of employee wellbeing initiatives.
- On-site restaurant and free weekly fruit.
- Free parking in a secure staff car park.
Your Chances and Benefits:
- Learning and Development
- Health and Wellbeing
- Management Company Pension Scheme
- Flexible / Hybrid Policies
- Environmental and Sustainable Global Business
Application deadline is 11 February 2026.
Your Contact: Philip Maloney, HR, T +44 1434 613361
About EGGER: We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
Customer Experience & Continuous Improvement Specialist in Hexham employer: EGGER (UK) Limited
Contact Detail:
EGGER (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Continuous Improvement Specialist in Hexham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their values, especially in customer experience and continuous improvement. Tailor your answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We suggest focusing on your communication skills, as they’re key for roles like the Customer Experience & Continuous Improvement Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience & Continuous Improvement Specialist in Hexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience & Continuous Improvement Specialist role. Highlight your relevant skills and experiences that align with what we’re looking for, like your ability to collaborate and improve processes.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure your enthusiasm for improving customer experiences shines through!
Highlight Your Organisational Skills: We value strong organisational skills, so be sure to mention any experiences where you’ve successfully managed projects or deadlines. This will show us that you can handle the varied, hands-on nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at EGGER (UK) Limited
✨Know Your Customer Experience Stuff
Make sure you brush up on customer experience principles and continuous improvement strategies. Be ready to discuss how you've previously enhanced customer interactions or streamlined processes, as this will show your passion for the role.
✨Show Off Your Collaboration Skills
Since this role involves working with various teams, think of examples where you've successfully collaborated with others. Highlight your interpersonal skills and how you’ve influenced positive change in past projects.
✨Be Ready to Present
You might need to present ideas or improvements during the interview. Practise explaining your thoughts clearly and confidently, as this will demonstrate your communication skills and ability to engage with both internal teams and customers.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like EDI and Customer Portals. Showing that you're proactive about understanding these systems will impress the interviewers and prove you're ready to hit the ground running.
