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For Companies At a Glance
- Tasks: Manage customer orders and ensure a smooth, efficient process.
- Company: Join Northumberland’s largest family-owned manufacturing employer.
- Benefits: Competitive salary, health cash plan, annual bonuses, and career development.
- Why this job: Be part of a friendly team delivering high-quality customer service.
- Qualifications: Strong IT skills and a customer-focused approach.
- Other info: Enjoy a stable role with plenty of support and growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you organised, customer‑focused, and confident communicating with a wide range of people? Do you enjoy helping customers, solving problems, and keeping processes running smoothly? Join our friendly and fast‑paced Customer Services team and play an essential role in delivering the high-quality service EGGER is known for.
As a Customer Service Coordinator, you’ll manage customer orders from start to finish, ensuring accuracy, efficiency, and an excellent experience every time. You’ll work closely with teams across the business, so if you enjoy variety and building strong working relationships, this role offers plenty of opportunity to shine.
What you’ll do
- Ensure smooth and accurate order processing
- Receive and progress customer orders using the SAP Sales & Distribution system
- Create delivery notes to meet customer delivery expectations
- Use company systems to confirm correct pricing and update details where needed
- Create Credit and Debit Notes when required
- Coordinate across the business
- Liaise with Sales offices, Production Planners, Material Control and Despatch teams to ensure orders progress efficiently
- Share any new sales leads with the relevant salesperson
- Support account and admin processes
- Monitor customer accounts, chase overdue payments, and help maintain accurate records
- Carry out a range of administrative duties as directed by the Customer Services Team Leaders
- Maintain an organised and efficient system for all Customer Service functions
What we’re looking for
- Strong IT skills, particularly in Microsoft Office
- Experience with SAP or CRM systems (desirable but not essential)
- Excellent organisation skills and the ability to work to deadlines
- A personable and confident telephone manner
- A customer‑focused approach with good interpersonal skills
- A team‑oriented mindset with a willingness to support colleagues
If you’re reliable, eager to learn, and enjoy delivering great service, we’d love to hear from you.
What we offer
- Competitive salary and pension scheme (with Life Assurance)
- Private Health Cash Plan
- Annual Christmas bonus and festive gift
- Annual lifestyle and wellbeing checks
- The opportunity to work for an international business operating across 11 countries
- Enhanced maternity and paternity leave
- A sustainability-focused employer committed to environmental responsibility
- Tailored training and career development opportunities
- A range of wellbeing initiatives
- On-site restaurant and free weekly fruit
- Free parking in a secure staff car park
Applications close 12 February 2026
Customer Service Coordinator in Hexham employer: EGGER Retail Products GmbH
Contact Detail:
EGGER Retail Products GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Hexham
✨Tip Number 1
Get to know the company! Research EGGER and understand their values and products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with various teams, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Service Coordinator in Hexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience. We want to see how you can bring your unique flair to the role of Customer Service Coordinator!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, don’t forget to mention any relevant experience that showcases your organisational abilities. We love a candidate who can juggle multiple tasks with ease!
Be Personable: Your communication style matters! Use a friendly tone in your application to reflect the personable approach we value at StudySmarter. We’re looking for someone who can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EGGER Retail Products GmbH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with order processing, customer interaction, and the importance of accuracy in your work. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since this role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly, as this will demonstrate your fit for the job.
✨Practice Your Communication
As you'll be liaising with various teams and customers, practice your communication skills. Think about how you can convey information clearly and effectively. You might even want to role-play common customer scenarios with a friend to build your confidence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what challenges the Customer Services team currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
