At a Glance
- Tasks: Analyse customer feedback and improve experiences through data insights.
- Company: Join EGGER’s innovative Customer Experience team in Hexham.
- Benefits: Gain real responsibility, develop practical skills, and receive support for your growth.
- Other info: Dynamic role with exposure to various business functions and career development opportunities.
- Why this job: Make a genuine impact on customer satisfaction and learn from industry professionals.
- Qualifications: Currently studying for an undergraduate degree; analytical and communicative skills are key.
The predicted salary is between 18000 - 25000 € per year.
Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.
City: Hexham (UK)
Contract Type: Full-time
What You’ll Be Doing
- Analyse customer feedback and performance data to uncover trends and opportunities.
- Support the creation of customer insight reports, dashboards, and presentations.
- Help map customer journeys and propose ideas to make them better.
- Contribute to cross-functional projects that improve service and customer satisfaction.
- Assist in maintaining and enhancing key CX tools and digital platforms.
- Carry out data quality checks and support regular reporting.
- Communicate updates on CX initiatives across the organisation.
- Get involved in testing new systems, tools, or process updates.
- Provide admin and coordination support to the CX team.
Who We’re Looking For
- Currently studying for an undergraduate degree (in at least your 2nd year).
- Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
- Confident working with data and willing to build your analytical skills further.
- A clear and enthusiastic communicator.
- Organised, adaptable, and keen to collaborate with people across different teams.
- Curious, proactive, and motivated by problem-solving.
- Competent with Microsoft Office, especially Excel and PowerPoint.
What You’ll Gain
- Real responsibility and meaningful work from day one.
- Experience in a rapidly evolving professional field (CX).
- Exposure to multiple business functions and senior colleagues.
- A supportive manager and team committed to helping you grow.
- Practical skills in analytics, digital tools, journey mapping, and project support.
- Insight into how large-scale businesses deliver high-quality customer experiences.
Customer Experience & Process Intern in Hexham employer: EGGER Retail Products GmbH
EGGER is an exceptional employer that values curiosity and creativity, offering a dynamic work environment in Hexham where interns can make a tangible impact on customer experiences. With a strong focus on employee growth, you will receive hands-on training and support from a dedicated team, allowing you to develop valuable skills in analytics and project management while collaborating across various business functions. Join us for a meaningful placement year that not only enhances your professional journey but also contributes to the continuous improvement of our customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Process Intern in Hexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EGGER on LinkedIn. Ask them about their experiences and any tips they might have for landing the internship. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical skills and problem-solving abilities.
✨Tip Number 3
Show off your creativity! Think of innovative ideas that could improve customer journeys and be ready to share them during your interview. We love seeing candidates who are proactive and can think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at EGGER.
We think you need these skills to ace Customer Experience & Process Intern in Hexham
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've explored customer experiences or analysed data in the past. We love seeing candidates who are genuinely excited about making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences. Remember, we want to see your enthusiasm, but we also appreciate brevity!
Tailor Your Application:Make sure to customise your application for the Customer Experience & Process Intern role. Highlight relevant coursework or projects that align with the job description. This shows us you’ve done your homework and are serious about joining our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EGGER Retail Products GmbH
✨Know Your Customer Experience Basics
Before the interview, brush up on key concepts in customer experience (CX). Understand what makes a great customer journey and be ready to discuss how data can drive improvements. This shows your enthusiasm and readiness to contribute.
✨Show Off Your Analytical Skills
Prepare to talk about any relevant projects or coursework where you've analysed data. Bring examples of how you’ve uncovered trends or insights from data sets. This will demonstrate your analytical mindset and problem-solving abilities.
✨Be Ready to Collaborate
Since the role involves working with different teams, think of examples where you’ve successfully collaborated in the past. Highlight your adaptability and communication skills, as these are crucial for cross-functional projects.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current CX initiatives or tools they use. This not only shows your interest but also gives you a chance to engage in a meaningful conversation about their processes and challenges.
