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For Companies At a Glance
- Tasks: Manage day-to-day admin and coordination for clean energy projects.
- Company: Join a mission-driven company focused on clean energy solutions.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in the clean energy sector while developing your skills.
- Qualifications: Strong admin skills and experience in customer communication required.
- Other info: Dynamic role with opportunities for growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
About us
We’re on a mission to make clean energy easier for everyone. We take pride in our promise to do what’s right by our people, customers, and planet – it’s basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.
Job Purpose
You’ll manage day‑to‑day admin and coordination across EVC and Solar fault tickets, fleet operations, partner activity, and customer communication. This job description focuses on keeping orders moving, resolving issues quickly, and keeping customers updated.
Key Accountabilities
- EVC & Solar Fault Management
Own all customer communication for fault tickets. Log faults in internal systems. Coordinate issue resolution with partners, suppliers, and engineers. Track progress and close faults within agreed SLAs. Raise and manage RMAs where required. - EVC Fleet Contract Management
Manage orders from initial request through to installation. Handle customer communication and updates. Maintain system records and trackers. Manage faults, escalations, and warranty processes. Oversee partner and subcontractor activity. - Stakeholder & Partner Management
Work with national subcontractors to allocate and schedule work. Provide all required documentation and detail to partners. Keep internal teams informed of upcoming milestones (procurement, invoicing, commissioning). Communicate changes clearly to Sales, Management, and Customers. - Issue, Change & Timeline Management
Manage issues and delays with clear, accurate updates. Track order progress against product SLAs. Escalate risks early and adjust timescales where needed. Document any changes in Simpro and gain approvals. - Customer Communication
Provide clear, timely updates throughout the order and fault process. Keep communication aligned to SLA requirements. Maintain accurate notes and customer history. - Documentation & Admin
Keep WIP trackers, contractor packs, CRM jobs, and mailbox folders up to date. Manage handover documentation and closeout packs. Maintain organised digital records for audits and handovers. - Applications & Permissions
Submit DNO applications and any required permissions. Notify relevant parties as part of pre‑delivery activities. - Team Support
Work collaboratively with the delivery team. Support smooth handovers between departments. Contribute to a positive working environment.
Key results/objectives
Faults and orders handled within SLA timelines. Accurate customer communication documented across all systems. Strong partner relationships supporting reliable delivery. Minimal delays through early identification of risks and issues. Up‑to‑date documentation and clean records across all platforms. High customer satisfaction and consistent feedback from stakeholders.
Knowledge & Experience
- Essential
Strong administrative background. Experience in customer communication roles. Confident managing multiple tasks at once. Good understanding of delivery workflows and ticket management. Ability to work with subcontractors and external partners. Clear written and verbal communication. Comfortable using systems like CRM tools, Excel and trackers. Good organisational and time‑management skills. - Desirable
Experience in EV charging or solar environments. Understanding of DNO applications or permissions. Previous experience in service delivery or operational admin roles.
Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
Delivery Coordinator in Sheffield employer: Egg
Contact Detail:
Egg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordinator in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their clean energy journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to delivery coordination and customer communication. Think about examples from your past experiences that highlight your organisational skills and ability to manage multiple tasks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Delivery Coordinator gig!
We think you need these skills to ace Delivery Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Coordinator role. Highlight your experience in customer communication and admin tasks, as these are key for us. Show how your skills align with our mission to make clean energy easier!
Showcase Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed various projects or responsibilities simultaneously. This will show us you're ready to handle the day-to-day coordination we need.
Communicate Clearly: Since clear communication is vital for this role, ensure your application is well-written and free of errors. Use straightforward language to convey your points, just like you would when keeping customers updated about their orders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Egg
✨Know Your Stuff
Before the interview, make sure you understand the basics of EVC and solar fault management. Familiarise yourself with common issues that arise in these areas and how they are typically resolved. This will show your potential employer that you're not just interested in the role, but that you also have a genuine understanding of the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer communication, be prepared to demonstrate your ability to convey information clearly and effectively. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues through effective communication.
✨Be Organised
The job requires strong organisational skills, so come prepared with a plan for how you manage multiple tasks. You might want to share specific tools or methods you use to keep track of your work, like CRM systems or Excel trackers. This will highlight your ability to stay on top of things in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in delivery coordination, or how they measure success in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
