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- Tasks: Drive customer success for top-tier clients and transform their AI strategies into impactful knowledge management.
- Company: Join a leading AI knowledge solution provider trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of the AI revolution and make a real difference in enterprise software.
- Qualifications: Experience in customer success or consulting with B2B SaaS clients and strong stakeholder management skills.
- Other info: Dynamic team culture that values fun and innovation while achieving big goals.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution. The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity: You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers. Your mission: You’ll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You’ll Do:
- Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
- Build trusted advisor relationships with senior business and IT stakeholders.
- Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
- Drive product adoption and identify expansion opportunities.
- Transform satisfied customers into vocal advocates and case study partners.
What You Bring:
- Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
- Deep understanding of AI, automation, and the enterprise technology landscape.
- Proven ability to manage complex stakeholder relationships.
- Comfortable presenting business reviews to VPs and C-level executives.
Why Now: The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need someone who can ensure our customers unlock the full potential of eGain.
Our Hiring Process is “Easy with eGain”:
- Step 1: Aptitude section – this is a GRE style test (60 minutes or less) Functional section – this is a take-home test
- Step 2: Panel interview (in-person at eGain Sunnyvale office)
Next step: Email your resumé to hiring@egain.com with the position title “Senior Customer Success Manager” in the email subject. Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Senior Customer Success Manager employer: eGain Corporation
Contact Detail:
eGain Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at eGain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the panel interview by practising your presentation skills. You’ll be talking to VPs and C-level execs, so make sure you can confidently showcase how you can drive product adoption and create measurable ROI.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've built trusted relationships with enterprise clients and turned them into advocates. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success. Share specific examples of how you've helped clients achieve their goals and how you can bring that same energy to eGain.
Tailor Your Resumé: Make sure your resumé speaks directly to the role of Senior Customer Success Manager. Highlight your experience with enterprise B2B SaaS clients and any relevant achievements in AI and automation. We want to see how you fit into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're the right fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at eGain Corporation
✨Know Your Stuff
Make sure you understand eGain's AI-powered knowledge management platform inside and out. Familiarise yourself with how it works, its benefits, and how it stands out in the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed enterprise accounts or driven product adoption. Highlight measurable outcomes and how you built relationships with stakeholders. This will demonstrate your ability to turn customer success into tangible results.
✨Understand the Client Landscape
Research the types of clients eGain works with, especially Fortune 500 companies and government agencies. Be ready to discuss how you would approach their unique challenges and align eGain’s solutions with their business goals. This shows that you’re proactive and ready to hit the ground running.
✨Be Ready for the Panel
Since the interview includes a panel format, practice presenting your ideas clearly and concisely. Prepare to engage with multiple interviewers by anticipating their questions and being ready to discuss your strategies for building trusted advisor relationships with senior stakeholders.