At a Glance
- Tasks: Drive customer success for top-tier clients and transform their AI strategies into impactful knowledge management.
- Company: Join a leading AI knowledge solution provider trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture that values fun and innovation.
- Why this job: Be at the forefront of the AI revolution and make a real difference in enterprise software.
- Qualifications: Experience in customer success or consulting with enterprise B2B SaaS clients.
The predicted salary is between 60000 - 80000 £ per year.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us.
Ride the AI Knowledge Revolution. The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity: You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: You’ll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You’ll Do:
- Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
- Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
- Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners.
What You Bring:
- Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
- Deep understanding of AI, automation, and the enterprise technology landscape.
- Proven ability to manage complex stakeholder relationships. Comfortable presenting business reviews to VPs and C-level executives.
Why Now: The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need someone who can ensure our customers unlock the full potential of eGain.
Our Hiring Process is “Easy with eGain”:
- Step 1: Aptitude section – this is a GRE style test (60 minutes or less) Functional section – this is a take-home test
- Step 2: Panel interview (in-person at eGain Newbury office)
Next step: Email your resumé to hiring@egain.com with the position title “Senior Customer Success Manager” in the email subject.
Compensation: Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Senior Customer Success Manager Newbury , England employer: eGain Corporation
At eGain, we pride ourselves on fostering a vibrant and inclusive work culture where innovation meets collaboration. As a Senior Customer Success Manager in Newbury, you'll not only engage with Fortune 500 clients but also enjoy ample opportunities for professional growth and development within a company that values fun and creativity in the workplace. Join us to be part of a team that is at the forefront of the AI Knowledge Revolution, making a meaningful impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Newbury , England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at eGain. This can give you a leg up when it comes to understanding the company culture and values.
✨Tip Number 2
Prepare for your panel interview by practising common questions and scenarios related to customer success and AI. Think about how you can showcase your experience with enterprise B2B SaaS clients. We want to see how you can turn challenges into opportunities!
✨Tip Number 3
Showcase your passion for AI and knowledge management during your interviews. Share examples of how you’ve driven product adoption in previous roles. We love candidates who can demonstrate their enthusiasm and understanding of the industry!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and how you can contribute to eGain’s success.
We think you need these skills to ace Senior Customer Success Manager Newbury , England
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping our clients succeed and how you can contribute to our mission at eGain.
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your experience with enterprise B2B SaaS clients and any relevant achievements that demonstrate your ability to drive product adoption and build trusted relationships.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. Remember, we’re looking for someone who can present ideas effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at eGain.
How to prepare for a job interview at eGain Corporation
✨Know Your Stuff
Make sure you understand eGain's AI-powered knowledge management platform inside and out. Familiarise yourself with how it works, its benefits, and how it can transform customer experiences. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed enterprise accounts or driven product adoption. Highlight measurable outcomes and how you built relationships with senior stakeholders. This will demonstrate your ability to deliver results and align with the company's goals.
✨Understand the Market
Research the current trends in AI and knowledge management. Be ready to discuss how these trends impact businesses and how eGain can leverage them. Showing that you’re up-to-date with industry developments will impress the interviewers and position you as a knowledgeable candidate.
✨Be Yourself
eGain values a fun and relaxed work environment, so don’t be afraid to let your personality shine through. While professionalism is key, showing your enthusiasm and passion for the role will help you connect with the interviewers on a personal level.
