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- Tasks: Drive customer success for top-tier clients and transform AI strategies into impactful knowledge management.
- Company: Join a leading AI knowledge solution provider trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of the AI revolution and make a real difference in enterprise success.
- Qualifications: Experience in customer success or consulting with enterprise B2B SaaS clients required.
- Other info: Dynamic team culture that values fun and innovation.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us.
Ride the AI Knowledge Revolution. The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity: You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: You’ll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You’ll Do:
- Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
- Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
- Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners.
What You Bring:
- Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
- Deep understanding of AI, automation, and the enterprise technology landscape.
- Proven ability to manage complex stakeholder relationships. Comfortable presenting business reviews to VPs and C-level executives.
Why Now: The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need someone who can ensure our customers unlock the full potential of eGain.
Our Hiring Process is “Easy with eGain”:
- Step 1: Aptitude section – this is a GRE style test (60 minutes or less) Functional section – this is a take-home test
- Step 2: Panel interview (in-person at eGain Sunnyvale office)
Next step: Email your resumé to hiring@egain.com with the position title “Senior Customer Success Manager” in the email subject. Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Senior Customer Success Manager in Newbury employer: eGain Corporation
Contact Detail:
eGain Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at eGain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the panel interview by practising your presentation skills. Since you'll be talking to VPs and C-level execs, make sure you can clearly articulate how your experience aligns with their needs and how you can drive product adoption.
✨Tip Number 3
Showcase your understanding of AI and customer success in your conversations. Bring examples of how you've turned client challenges into success stories, as this will resonate well with eGain's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the eGain team.
We think you need these skills to ace Senior Customer Success Manager in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience with enterprise B2B SaaS clients and any relevant achievements that showcase your ability to drive product adoption and manage complex stakeholder relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background aligns with our mission at eGain. Don’t forget to mention your understanding of AI and automation in the enterprise tech landscape.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. Did you increase customer satisfaction scores or drive significant product adoption? Numbers speak volumes, so let us see the impact you've made in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at eGain Corporation
✨Know Your Stuff
Make sure you understand eGain's AI-powered knowledge management platform inside and out. Familiarise yourself with how it works, its benefits, and how it can transform customer experiences. This will help you speak confidently about the product and demonstrate your expertise during the interview.
✨Build Relationships
Since the role involves managing complex stakeholder relationships, practice how you would build rapport with senior business and IT stakeholders. Think of examples from your past experience where you've successfully navigated similar relationships and be ready to share those stories.
✨Showcase Your Success Stories
Prepare specific examples of how you've driven product adoption and created measurable ROI for previous clients. Highlight any case studies or success stories that showcase your ability to turn satisfied customers into advocates, as this aligns perfectly with what eGain is looking for.
✨Be Ready for the Panel
Since you'll be facing a panel interview, practice answering questions in a clear and concise manner. Anticipate questions about your experience with enterprise B2B SaaS clients and your understanding of AI and automation. Being well-prepared will help you feel more confident and make a great impression.
