At a Glance
- Tasks: Discover client needs and design tailored AI solutions for top Fortune 500 companies.
- Company: Join a fun, diverse team at a leading AI solutions provider.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Enjoy a straightforward hiring process and a culture that values fun and creativity.
- Why this job: Make a real impact by improving customer experiences with cutting-edge AI technology.
- Qualifications: 7 years in AI solutions, strong cloud and integration skills, and a Master's in AI/Computer Science.
The predicted salary is between 80000 - 120000 £ per year.
Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities:
- Discover client requirements and pain points to propose and configure tailored solutions.
- Architect AI Knowledge Solutions leveraging eGain product capabilities and architecture in the context of the client’s tech stack.
- Develop and present technical proposals and sharp RFP responses.
Education and Experience:
- 7 years of experience in developing AI based solutions for customer service/Contact Centers.
- Proficient in AI, cloud-based solutions, APIs, and integration methodologies.
- Masters in AI/Computer Science.
Our Hiring Process is “Easy with eGain”:
- Step 1: Aptitude section – this is a GRE style test (60 minutes or less) Functional section – this is a take-home test.
- Step 2: Email your resumé to with the position title “AI Solution Architect” in the email subject.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
AI Solution Architect Newbury , England employer: eGain Corporation
At eGain, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Located in Newbury, our team enjoys a supportive environment where diversity is celebrated, and employees are encouraged to grow through continuous learning and development opportunities. With a focus on delivering cutting-edge AI solutions for Fortune 500 clients, we ensure that work is not only meaningful but also enjoyable, making eGain a fantastic place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land AI Solution Architect Newbury , England
✨Tip Number 1
Get to know eGain and our AI solutions inside out. Familiarise yourself with our products and how they improve customer experience. This will help you tailor your conversations during interviews and show us you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about our culture and the role, plus it shows us you're proactive and engaged.
✨Tip Number 3
Prepare for the aptitude and functional tests by brushing up on your AI knowledge and problem-solving skills. We want to see how you think, so practice makes perfect!
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the easiest way for us to track your application and get you into the process smoothly. Plus, it shows us you're keen to join the eGain family.
We think you need these skills to ace AI Solution Architect Newbury , England
Some tips for your application 🫡
Tailor Your Resumé:Make sure your resumé speaks directly to the job description. Highlight your experience with AI solutions and customer service, and don’t forget to mention any relevant projects that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how your background aligns with our mission at eGain. Keep it light but professional!
Showcase Your Technical Skills:Since we’re looking for someone with a strong technical background, be sure to include specific examples of your work with AI, cloud-based solutions, and integration methodologies. We want to see what you can do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at eGain Corporation
✨Know Your Stuff
Make sure you brush up on your AI knowledge and the specific solutions eGain offers. Familiarise yourself with their products and how they integrate into different tech stacks. This will help you speak confidently about how you can tailor solutions to meet client needs.
✨Understand the Client's Pain Points
Before the interview, think about common challenges faced by clients in customer service and contact centres. Be ready to discuss how you would discover these pain points and propose effective solutions using eGain’s capabilities.
✨Prepare for Technical Proposals
Since you'll need to develop and present technical proposals, practice articulating your ideas clearly and concisely. Consider creating a mock proposal based on a hypothetical client scenario to showcase your skills during the interview.
✨Show Your Personality
eGain values a fun and optimistic work environment, so don’t be afraid to let your personality shine through. Share your passion for AI and customer experience, and demonstrate how you can contribute to a positive team culture while getting the job done.
