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For Companies At a Glance
- Tasks: Design and implement AI solutions for Fortune 500 clients to enhance customer service.
- Company: Join eGain, a top-rated AI knowledge solution provider trusted by leading companies.
- Benefits: Enjoy a fun work culture, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a diverse team that values creativity and innovation in tech.
- Qualifications: 7 years in AI solutions, a Master's in AI/Computer Science, and strong technical skills required.
- Other info: Our hiring process is straightforward and designed to respect your time.
The predicted salary is between 43200 - 72000 £ per year.
Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
- Discover client requirements and pain points to propose and configure tailored solutions.
- Architect AI Knowledge Solutions leveraging eGain product capabilities and architecture in the context of the client's tech stack.
- Develop and present technical proposals and sharp RFP responses.
Education and Experience
- 7 years of experience in developing AI based solutions for customer service/Contact Centers.
- Proficient in AI, cloud-based solutions, APIs, and integration methodologies.
- Masters in AI/Computer Science.
Our Hiring Process is "Easy with eGain"
- Step 1: Written test
- Aptitude section - this is a GRE style test (60 minutes or less)
- Functional section - this is a take-home test
- Step 2: Panel interview
Next step: Email your resumé to [email protected] with the position title "AI Solution Architect" in the email subject.
Please note that the compensation package can vary based on the candidate's qualifications and experience level.
AI Solution Architect employer: eGain Corporation
Contact Detail:
eGain Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Solution Architect
✨Tip Number 1
Familiarise yourself with eGain's AI Knowledge Hub and its capabilities. Understanding how our solutions improve customer experience will help you articulate your ideas during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in developing AI-based solutions, especially in customer service or contact centres. Be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Brush up on your knowledge of cloud-based solutions, APIs, and integration methodologies. Being able to speak confidently about these topics will demonstrate your technical expertise.
✨Tip Number 4
Practice your presentation skills, as you'll need to develop and present technical proposals. Consider simulating a presentation to a friend or colleague to get comfortable with your delivery.
We think you need these skills to ace AI Solution Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an AI Solution Architect at eGain. Familiarise yourself with their AI knowledge solutions and how they improve customer experience.
Tailor Your CV: Highlight your relevant experience in developing AI-based solutions, particularly in customer service or contact centres. Make sure to emphasise your proficiency in cloud-based solutions, APIs, and integration methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and customer service. Mention specific projects or experiences that align with eGain's mission and values, demonstrating how you can contribute to their team.
Prepare for the Written Test: Since the hiring process includes a written test, brush up on your aptitude skills and review any relevant technical knowledge. Practising GRE-style questions can help you feel more confident.
How to prepare for a job interview at eGain Corporation
✨Understand the Company Culture
Before your interview, take some time to research eGain's culture. They value diversity, optimism, and a fun work environment. Show that you align with these values by sharing examples of how you've contributed to a positive team atmosphere in your previous roles.
✨Demonstrate Technical Expertise
As an AI Solution Architect, you'll need to showcase your proficiency in AI, cloud-based solutions, and integration methodologies. Be prepared to discuss specific projects where you've successfully implemented these technologies, and how they improved customer service outcomes.
✨Prepare for the Panel Interview
The panel interview can be daunting, but it's a great opportunity to demonstrate your collaborative skills. Practice answering questions clearly and concisely, and remember to engage with each panel member. Show them that you can communicate complex ideas effectively.
✨Tailor Your Solutions
During the interview, be ready to discuss how you would discover client requirements and propose tailored solutions. Think of examples from your past experience where you identified pain points and successfully addressed them with innovative AI solutions.
