At a Glance
- Tasks: Be the go-to advisor for top clients, driving success and measurable impact.
- Company: Join a leading AI knowledge management platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and strategic partnerships.
- Why this job: Shape the future of customer experience with cutting-edge AI technology.
- Qualifications: Experience in customer success or consulting with enterprise B2B SaaS clients.
The predicted salary is between 63000 - 77000 £ per year.
Fortune 500 clients and government agencies trust e Gain AI knowledge solution to improve customer experience and reduce cost of service.
Top rated by Gartner, e Gain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We will not waste your time.
At e Gain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market.
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity You'll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years.
Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven Saa S architecture, and hybrid AI that actually delivers.
You'll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You'll Do Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
Drive product adoption and identify expansion opportunities.
What You Bring Proven track record in customer success or consulting roles with enterprise B2B Saa S clients.
Deep understanding of AI, automation, and the enterprise technology landscape.
Our Hiring Process is "Easy with e Gain"Step 1Written test Aptitude section – this is a GRE style test (60 minutes or less)Functional section – this is a take-home test Step 2Panel interview (in-person at e Gain Newbury office)Next step Email your resumé to [email protected] with the position title "Senior Customer Success Manager" in the email subject.
Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level.
Senior Customer Success Manager / Senior Account in Newbury employer: eGain Communications
At eGain, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Newbury location provides a vibrant environment where employees can thrive, with ample opportunities for professional growth and development in the rapidly evolving field of AI and customer success. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact for our Fortune 500 clients and government agencies.
