Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We will not waste your time. At eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The OpportunityYou'll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
You'll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact. What You'll DoOwn the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.Drive product adoption and identify expansion opportunities. What You BringProven track record in customer success or consulting roles with enterprise B2B SaaS clients.
Deep understanding of AI, automation, and the enterprise technology landscape.
Our Hiring Process is "Easy with eGain"Step 1Written testAptitude section – this is a GRE style test (60 minutes or less)Functional section – this is a take-home testStep 2Panel interview (in-person at eGain Newbury office)Next stepEmail your resumé to (email protected) with the position title "Senior Customer Success Manager" in the email subject.
CompensationPlease note that the compensation package can vary based on the candidate's qualifications and experience level.
Senior Customer Success Manager (Digital) in Newbury employer: eGain Communications
At eGain, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages creativity and strategic thinking. With the chance to work with Fortune 500 clients and cutting-edge AI technology from the comfort of your home office, you'll find meaningful and rewarding employment that truly makes a difference in the customer experience landscape.
