At a Glance
- Tasks: Drive customer success for top-tier clients and transform AI strategies into impactful knowledge management.
- Company: Join a leading AI knowledge management platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture that values fun and innovation while driving serious results.
- Why this job: Be at the forefront of the AI revolution and make a real difference in enterprise software.
- Qualifications: Experience in customer success or consulting with B2B SaaS clients and strong stakeholder management skills.
The predicted salary is between 59400 - 72600 £ per year.
Fortune 500 clients and government agencies trust e Gain AI knowledge solution to improve customer experience and reduce cost of service.
Top rated by Gartner, e Gain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details.
We are diverse, optimistic, and tenacious.
We take pride in what we do but we don’t take ourselves too seriously.
If work is fun for you, talk to us.
We will not waste your time.
Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on.
At e Gain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market.
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years.
Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven Saa S architecture, and hybrid AI that actually delivers.
Your mission: You’ll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You’ll Do Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
Build trusted advisor relationships with senior business and IT stakeholders.
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
Drive product adoption and identify expansion opportunities.
Transform satisfied customers into vocal advocates and case study partners.
What You Bring Proven track record in customer success or consulting roles with enterprise B2B Saa S clients.
Deep understanding of AI, automation, and the enterprise technology landscape.
Proven ability to manage complex stakeholder relationships.
Comfortable presenting business reviews to VPs and C-level executives.
Why Now The market is moving.
Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out.
We’ve got the solution, the customers, and the momentum.
We just need someone who can ensure our customers unlock the full potential of e Gain.
Our Hiring Process is “Easy with e Gain”Step 1Written test Aptitude section – this is a GRE style test (60 minutes or less)Functional section – this is a take-home test Step 2Panel interview (in-person at e Gain Newbury office)Next step Email your resumé to [email protected] with the position title “Senior Customer Success Manager” in the email subject.
Compensation Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Senior Customer Success Manager in Newbury employer: eGain Communications
At eGain, we pride ourselves on being a dynamic and innovative employer that champions diversity and fosters a fun work environment. Our commitment to employee growth is evident through our focus on building a world-class sales team and providing opportunities for professional development in the rapidly evolving AI landscape. Located in Newbury, we offer a collaborative culture where creativity thrives, and every team member plays a crucial role in driving our mission to revolutionise knowledge management for enterprise clients.
