At a Glance
- Tasks: Provide top-notch tech support and solve complex issues for users in a fast-paced environment.
- Company: Join Engineers Gate, a leading investment manager with a collaborative culture.
- Benefits: Competitive salary, professional growth, and a dynamic work environment.
- Other info: On-site role in London with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting critical operations in the financial sector.
- Qualifications: 2+ years of IT support experience and strong problem-solving skills required.
The predicted salary is between 50000 - 70000 £ per year.
About EG
Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches. EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support. The firm’s collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets.
About The Role
We are seeking an End User Services Engineer to join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment.
The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering “white glove” service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment. This is an on-site role based out of our London office, five days a week.
Key Responsibilities
- Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after-hours and weekend on-call coverage as part of a support rotation.
Qualifications
- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritization skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies (e.g. Zoom).
- Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.
What We Value
- Clear communication: You build trust through empathy, clarity, and accountability.
- Proactive mindset: You anticipate issues and improve systems before problems arise.
- Ownership: You take initiative and follow through until issue is resolved.
- Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.
Please review the applicable candidate privacy notice (the “Notice”) available at https://www.eglp.com/legal-and-privacy-notices. By seeking employment with Engineers Gate HK Limited or EG SG Pte. Ltd., as applicable (“EG”) or submitting your application and/or personal data to EG, you acknowledge that you have read and understood the Notice and have agreed and consented to EG's collecting, using, disclosing, processing and/or transferring your personal data in accordance with the Notice.
End User Services Engineer in London employer: EG
Engineers Gate (EG) is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an End User Services Engineer. Located in the heart of London, EG offers employees the opportunity to work alongside talented professionals in a fast-paced environment, with a strong emphasis on personal growth and continuous learning. With a commitment to providing high-quality support and a proactive approach to problem-solving, EG ensures that its team members are equipped with the tools and resources needed to thrive and make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land End User Services Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EG values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EG might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EG!
✨Direct Apply to EG
Let's not forget to apply directly through the EG website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Services Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EG.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EG. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EG
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
