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- Tasks: Lead the transition to a new office and manage front-of-house operations.
- Company: Join EG Group, a global leader in convenience retail.
- Benefits: Enjoy flexible hours, performance bonuses, and career development opportunities.
- Why this job: Be at the forefront of an exciting office move and make a real impact.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Work in a dynamic environment with great perks like ASDA discounts and free meals.
The predicted salary is between 30000 - 45000 £ per year.
Role: Front of House & Facilities Manager
Location: Blackburn / Bolton
Contract: Full-Time / Permanent
Salary: £35,000 – £45,000 (Dependent on Experience)
Company: EG Group
*This role involves travel to and from Blackburn and Bolton*
About the Role:
EG Group are moving into a brand-new, state-of-the-art office, and we’re looking for a Front of House & Facilities Manager to lead the transition and keep everything running smoothly from day one!
In this unique role, you’ll get involved well before we open the doors!
Working alongside our contractors and leadership team, you’ll guide us through the CAT A/B/C build phases, advise on operational readiness, and make sure that every FM element, from cleaning and security to compliance and maintenance, is in place and ready to go.
Following the relocation, the role will transition into business-as-usual (BAU) management, with responsibility for the ongoing delivery, monitoring, and continuous improvement of all facilities and front-of-house services.
What you’ll be doing:
- Manage all facilities and front-of-house operations during relocation and post-move.
- Oversee front-of-house operations, including reception, visitor management, and meeting room coordination, ensuring a professional and efficient experience for staff, clients, and visitors.
- Act as liaison between contractors, designers, and internal stakeholders during design, fit out, and commissioning of the new premises.
- Procure and manage FM service providers, including cleaning, security, maintenance, waste, and catering services.
- Develop operational procedures, workflows, and service level agreements (SLAs).
- Coordinate commissioning and testing of building systems (HVAC, electrical, fire safety, lifts, security).
- Oversee day-to-day operations of the building, including maintenance, security, cleaning, and health & safety compliance.
- Conduct regular inspections, audits, and risk assessments.
- Monitor budgets, control costs, and identify efficiency improvements.
- Lead sustainability initiatives and drive continuous improvement in FM services
Relocation & Move-In:
- Liaise with contractors and stakeholders; oversee fit-out, commissioning, and office moves.
- Manage FM service providers and ensure systems, procedures, and staff training are in place.
BAU Facilities Management:
- Oversee building operations, maintenance, security, cleaning, and compliance.
- Manage suppliers, budgets, audits, and drive efficiency and sustainability improvements.
BAU Front-of-House:
- Manage reception, visitor services, and meeting rooms.
- Supervise staff, maintain high standards, and support events and internal logistics.
This list is not exhaustive and may be added to or amended from time to time.
What we’re looking for:
- Proven experience in facilities and/or front-of-house management.
- Knowledge of building systems, maintenance, and H&S regulations.
- Exceptional leadership, organisation, and customer service skills.
- Proactive, adaptable, and committed to high standards.
- Bonus: IOSH, NEBOSH, or FM qualifications.
Why Join EG Group:
- Company Car / Mileage expensed – For the transition period, ending when the relocation is complete
- Performance Based Bonus Scheme
- Flexible working hours (8am – 10am start, 8-hour working day)
- Access to Apprenticeships and accredited qualifications
- Career development and progression opportunities within a global organization.
- ASDA Discount Card – 15% off all ASDA stores
- Free Secure Car Parking
- Waterside Café – freshly prepared meals at affordable prices
- Dress Down Fridays
- Prayer and Ablution Facilities
- Work Anniversary Rewards
- Free Eye Test
Who are EG Group?
EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth.
Please note – the successful applicant will be subject to a DBS check which will be funded by EG Group.
Front of House & Facilities Manager employer: Eg Group
Contact Detail:
Eg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your past experiences and how they relate to the Front of House & Facilities Manager role. Bring examples of your achievements to the table!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining EG Group and being part of our exciting journey.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for situational questions that test your problem-solving skills. Think about challenges you've faced in facilities management and how you overcame them. This will show you’re proactive and adaptable, just what we need!
We think you need these skills to ace Front of House & Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House & Facilities Manager role. Highlight your relevant experience in facilities management and customer service, and don’t forget to mention any qualifications like IOSH or NEBOSH if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you can contribute to the smooth transition into the new office. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage facilities effectively. Use numbers and examples to show how you've improved operations or enhanced customer experiences in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Eg Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in facilities management and front-of-house operations. Brush up on your knowledge of building systems, maintenance protocols, and health & safety regulations. This will not only show your expertise but also demonstrate your commitment to high standards.
✨Showcase Your Leadership Skills
As a Front of House & Facilities Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you’ve improved processes or resolved conflicts, as this will resonate with the interviewers looking for someone proactive and adaptable.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s transition to the new office and their expectations for the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you handle challenges in facilities management. Think of specific scenarios where you identified issues and implemented solutions, especially during transitions or relocations. This will highlight your ability to maintain smooth operations and drive continuous improvement.
